Zaxby's
Last inspected: Nov 14, 2025
45
Score
Going back to 2023, Zaxby's has four inspections in the public record. The most recent report on file is from Nov 14, 2025. A high risk tier suggests the facility had a rough recent inspection, with multiple violations on record.
There hasn't been much movement either way: counts have stayed near nine violations per visit across recent inspections.
“Time/temperature control for safety food cold held” accounts for the largest share of issues, appearing two times across the record.
Compared to other Jacksonville restaurants (averaging 74), there's room to close the gap. Diners may want to weigh the inspection history when deciding to visit.
4
Inspections
2
Critical latest
3
Major latest
4
Minor latest
Inspection History
Nov 14, 2025
Routine - Food
2 critical violations. 3 major violations. 4 minor violations.
View 9 violations
High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Observed ice cream shake mix (47F - Cold Holding) in reach-in cooler drawers below shake machine. Operator removed to another cooler to chill. **Repeat Violation** **Admin Complaint**
03A-02-5
High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Observed cooked chicken tenders (126F-129F - Hot Holding) in food warmer table. Operator voluntarily discarded. **Corrected On-Site**
03B-01-6
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Observed ice chutes on self dispensing water machine and soda machine in dining area soiled.
22-02-4
Intermediate - Records/documents for required employee training do not contain all of the required information. Observed approximately 9 employee food safety training certificates without date of births filled in. **Repeat Violation** **Admin Complaint**
53B-10-4
Intermediate - Spray bottle containing toxic substance not labeled. Observed Unlabeled Spray bottle containing toxic substance stored across from large ice machine. Operator labeled spray bottle on window cleaner. **Corrected On-Site**
41-17-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Observed gaskets on reach-in cooler drawers below grill soiled. Also, exterior of reach-in coolers on cook line, exterior of fryer, and shelf under grill soiled. **Repeat Violation**
23-03-4
Basic - Equipment and utensils not properly air-dried - wet nesting. Observed clean stacked pans on storage shelves next to and shelf across from triple sink unable to properly air dry
24-08-4
Basic - Wiping cloth quaternary ammonium compound sanitizing solution not at proper minimum strength. Observed Sanitizer Bucket (Quaternary 0ppm) on cook line. Operator emptied bucket and had employee remake sanitizer solution. Retested at 200ppm **Corrected On-Site**
21-08-4
Basic - Reach-in cooler interior/shelves have accumulation of soil residues. Observed interior of multiple reach-in coolers and reach-in cooler drawers on cook line soiled. **Repeat Violation**
22-16-4
45
Feb 5, 2025
Routine - Food
4 critical violations. 1 major violation. 3 minor violations.
View 8 violations
Food Contact Surfaces Clean and Sanitized
FL-22
Non-Food Contact Surfaces Clean
FL-23
Employee Health Policies Present
FL-03
Required Records Available; Shellstock Tags/Labels
FL-14
Warewashing Facilities Maintained and Used
FL-24
Wiping Cloths Properly Used and Stored
FL-41
Equipment Adequate to Maintain Product Temperature
FL-29
Toilet Rooms Maintained
FL-53
41
Apr 30, 2024
Routine - Food
3 critical violations. 3 major violations. 5 minor violations.
View 11 violations
High Priority - Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Vacuum breaker missing from non chemical side of splitter at mop sink. **Repeat Violation** **Admin Complaint**
29-42-4
High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. grilled chicken (125-130F - Hot Holding) in hot holding drawers above make station. Operator voluntarily discarded grilled chicken. **Corrective Action Taken**
03B-01-6
High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. cut lettuce (52F - Cold Holding); house made coleslaw (53F - Cold Holding); in top of reach-in cooler on cookline. Operator stated both items put in cooler just before lunch. Operator removed and placed both items in walk-in-cooler to chill. **Corrective Action Taken**
03A-02-5
Intermediate - Records/documents for required employee training do not contain all of the required information. Multiple Employees food safety training certificates missing trainer info, birthdate, and expiration date.
53B-10-4
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Ice chute of self dispensing ice water machine in dining area soiled.
22-02-4
Intermediate - No proof provided that food employees are informed of their responsibility to report to the person in charge information about their health and activities related to foodborne illnesses. Operator unable to provide proof that employees are informed of reporting symptoms related to food borne illnesses to person in charge. Distributed health form to operator during this inspection. Operator had employees on duty read and sign health form. **Corrective Action Taken**
11-26-1
Basic - Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. Employee personal belonging stored on prep table. Employee. Removed cell phone from prep table. **Corrected On-Site** **Repeat Violation**
40-06-5
Basic - Equipment and utensils not properly air-dried - wet nesting. Clean stacked white pans on storage shelf next to triple. Sink unable to properly air dry
24-08-4
Basic - Equipment in poor repair. Gasket on walk in freezer torn.
14-11-5
Basic - Water leaking from pipe and/or faucet/handle. Water filter at soda dispensing machine near drive thru window leaking. Operator stated a call has already been made for repair. **Corrective Action Taken**
29-11-4
Basic - Working containers of food removed from original container not identified by common name. White powdery substance removed from original container not labeled. Employee labeled chicken breading mix. **Corrected On-Site**
02D-01-5
37
Feb 9, 2023
Routine - Food
2 critical violations. 2 major violations. 9 minor violations.
View 13 violations
High Priority - Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Observed mop sink to have a splitter and non chemical side of splitter does not have a back flow device. **Repeat Violation** **Admin Complaint**
29-42-4
High Priority - Employee touched bare body part and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Observed employee engaging in food preparation leave to get cutting board touch face with gloved hands and proceeded to cut tomatoes without washing hands. Spoke to manager and he intervened and spoke to employee and employee removed gloves and washed hands properly. **Corrective Action Taken**
12A-10-4
Intermediate - No paper towels or mechanical hand drying device provided at handwash sink. Observed hand sink located on cook line close to drive through area to not have paper towels. Manager provided paper towels for hand sink. **Corrected On-Site**
31B-02-4
Intermediate - Water with a temperature of at least 100 degrees Fahrenheit not provided/shut off at employee handwash sink. Observed the hand sink near ware washing area to not have hot water and not working at time of inspection. Manager stated that it has a work order on the sink. Establishment does have other hand sinks in kitchen.
27-16-4
Basic - Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. Observed personal items stored on prep table in back room of kitchen. Manager removed and stored properly. **Corrected On-Site**
40-06-5
Basic - Employee with no hair restraint while engaging in food preparation. Observed employee engaging in food preparation without hair restraint.
13-03-4
Basic - Food stored on floor. Observed case of bread in dry food storage area stored on floor. Manager removed and stored properly. **Corrected On-Site**
08B-38-4
Basic - Garbage not placed in a receptacle for storage until pick up to make the garbage inaccessible to insects and rodents. Observed garbage around dumpster area not in dumpster.
33-09-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Observed door gaskets on cook line to be soiled. Observed walk-in cooler door gasket to be soiled, also walk-in freezer door gasket to be soiled.
23-03-4
Basic - Single-service articles improperly stored. Observed case of single service knives stored on floor in back room storage area. Manager removed and stored knives properly. **Corrected On-Site**
25-05-4
Basic - Buildup of food debris/soil residue on equipment door handles. Observed door handles on stand alone coolers located on cook line to be soiled.
23-24-4
Basic - Drain cover(s) missing. Observed drain cover not on mop sink drain. Manager placed drain cover on mop sink drain. **Corrected On-Site**
29-18-4
Basic - Employee beverage container on a food preparation table or over/next to clean equipment/utensils. Observed employee drink stored on prep table near office. Manager removed and stored properly. **Corrected On-Site**
12B-07-4
39
Frequently Asked Questions
When was Zaxby's last inspected?
The most recent health inspection at Zaxby's on file is from Nov 14, 2025. The public record contains four inspections in total.
What is the most common violation at Zaxby's?
Across the inspection record, “time/temperature control for safety food cold held” has been cited two times, more than any other issue at Zaxby's.
How does Zaxby's compare to other restaurants in Jacksonville?
Zaxby's most recently scored 45 out of 100, which is lower than the Jacksonville average of 74.
Has Zaxby's inspection record improved over time?
Results have been roughly steady. Inspections at Zaxby's have averaged around nine violations per visit across the recent record.
What does a high risk rating mean?
A high risk rating at Zaxby's means the most recent inspection flagged either critical violations or a substantial number of smaller ones. Diners may want to read the violation details before deciding to visit.
How often is Zaxby's inspected?
Based on the inspection history on file, Zaxby's is inspected roughly once per year on average.
Nearby Restaurants