Pollo Tropical #171
Last inspected: Feb 25, 2026
30
Score
Pollo Tropical #171 appears in inspection records 11 times, starting in 2022. On Feb 25, 2026, the health department conducted the most recent visit. High risk usually means inspectors flagged either critical violations or a stack of smaller ones.
Recent visits have produced comparable findings, with counts hovering near 10 violations per visit.
The most common issue across all inspections has been “no paper towels”, showing up two times.
That's lower than the typical Casselberry restaurant, which scores around 65. The pattern in the record is worth a careful look.
11
Inspections
3
Critical latest
2
Major latest
6
Minor latest
Inspection History
Feb 25, 2026
Routine - Food
3 critical violations. 2 major violations. 6 minor violations.
View 11 violations
Supervisor/Person in Charge Present
FL-01
Proper Eating, Tasting, Drinking, or Tobacco Use
FL-06
Hands Clean and Properly Washed
FL-08
Adequate Handwashing Facilities Supplied and Accessible
FL-10
Food Obtained from Approved Sources
FL-11
Required Records Available; Shellstock Tags/Labels
FL-14
Food Contact Surfaces Clean and Sanitized
FL-22
Equipment Adequate to Maintain Product Temperature
FL-29
Proper Sanitizer Contact Time and Concentration
FL-33
Lighting Adequate; Required Shields in Place
FL-36
Washing Fruits and Vegetables
FL-42
30
Oct 2, 2025
Routine - Food
5 critical violations. 2 major violations. 8 minor violations.
View 15 violations
Employee Health Policies Present
FL-03
Hands Clean and Properly Washed
FL-08
Adequate Handwashing Facilities Supplied and Accessible
FL-10
Supervisor/Person in Charge Present
FL-01
Certified Food Manager Identification
FL-02
Food Received at Proper Temperature
FL-12
Food in Good Condition, Safe, and Unadulterated
FL-13
Required Records Available; Shellstock Tags/Labels
FL-14
Proper Hot and Cold Holding Temperatures
FL-21
Food Contact Surfaces Clean and Sanitized
FL-22
Approved Thawing Methods Used
FL-31
Equipment, Food and Non-Food Contact Surfaces Approved
FL-35
Lighting Adequate; Required Shields in Place
FL-36
Personal Cleanliness
FL-40
Wiping Cloths Properly Used and Stored
FL-41
15
Apr 17, 2025
Routine - Food
3 minor violations.
View 3 violations
Basic - - From initial inspection : Basic - Floor area(s) covered with standing water. -next to dish machine **Warning** - From follow-up inspection 2025-04-15: **Time Extended** - From follow-up inspection 2025-04-17: **Time Extended**
36-22-4
Basic - - From initial inspection : Basic - Missing drain plug at dumpster. **Warning** - From follow-up inspection 2025-04-15: **Time Extended** - From follow-up inspection 2025-04-17: **Time Extended**
33-11-4
Basic - - From initial inspection : Basic - Water leaking from pipe and/or faucet/handle. -pipe under sanitize sink at dish machine leaking onto floor **Warning** - From follow-up inspection 2025-04-15: **Time Extended** - From follow-up inspection 2025-04-17: **Time Extended**
29-11-4
86
Apr 15, 2025
Routine - Food
2 critical violations. 4 minor violations.
View 6 violations
High Priority - - From initial inspection : High Priority - Employee dried hands on clothes/apron/soiled towel after washing. **Warning** - From follow-up inspection 2025-04-15: Employee dried hands with soiled towel **Admin Complaint**
12A-18-4
High Priority - - From initial inspection : High Priority - Employee failed to wash hands before putting on gloves to initiate a task working with food. -employees changing gloves, touched bare body with hand, no hand wash before putting on new gloves **Warning** - From follow-up inspection 2025-04-15: Employee washed hands in 3 compartment sink without soap **Admin Complaint**
12A-07-5
Basic - - From initial inspection : Basic - Missing drain plug at dumpster. **Warning** - From follow-up inspection 2025-04-15: **Time Extended**
33-11-4
Basic - - From initial inspection : Basic - Floor area(s) covered with standing water. -next to dish machine **Warning** - From follow-up inspection 2025-04-15: **Time Extended**
36-22-4
Basic - - From initial inspection : Basic - Open dumpster lid. -both dumpsters -operator closed lid **Corrected On-Site** **Warning** - From follow-up inspection 2025-04-15: **Time Extended**
33-16-4
Basic - - From initial inspection : Basic - Water leaking from pipe and/or faucet/handle. -pipe under sanitize sink at dish machine leaking onto floor **Warning** - From follow-up inspection 2025-04-15: **Time Extended**
29-11-4
61
Apr 14, 2025
Routine - Food
6 critical violations. 4 major violations. 12 minor violations.
View 22 violations
High Priority - Dishmachine chlorine sanitizer not at proper minimum strength. Discontinue use of dishmachine for sanitizing and set up manual sanitization until dishmachine is repaired and sanitizing properly. -0ppm -100ppm **Corrected On-Site** **Warning**
22-41-4
High Priority - Employee dried hands on clothes/apron/soiled towel after washing. **Warning**
12A-18-4
High Priority - Employee failed to wash hands before putting on gloves to initiate a task working with food. -employees changing gloves, touched bare body with hand, no hand wash before putting on new gloves **Warning**
12A-07-5
High Priority - Employee touched bare body part and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. -employee scratched back of head, no hand wash **Warning**
12A-10-4
High Priority - Single-use gloves not changed as needed after changing tasks or when damaged or soiled. -gloves are not being changed when changing between raw ingredients with higher cooking temperatures **Warning**
12A-09-4
High Priority - Stop Sale issued due to food not being in a wholesome, sound condition. -uncovered food container contaminated by walk in cooler curtains **Warning**
01B-13-4
Intermediate - No paper towels or mechanical hand drying device provided at handwash sink. -HWS next to steam tables **Corrected On-Site** **Warning**
31B-02-4
Intermediate - Toxic substance/chemical on premise that is not required for the operation of establishment. -nitrous oxide container outside where employees break -operator discarded **Corrected On-Site** **Warning**
41-04-4
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. -flip top reach in coolers in kitchen cutting boards soiled and stained **Warning**
22-02-4
Intermediate - Handwash sink used for purposes other than handwashing. -hand wash sink next to fryers being used to store food container -item removed from sink **Corrected On-Site** **Warning**
31A-11-4
Basic - Cardboard used to line food-contact shelves. -cardboard being used as a food contact surface for chicken prep -operator replaced with cutting board **Corrected On-Site** **Warning**
14-05-4
Basic - Employee beverage container on a food preparation table or over/next to clean equipment/utensils. -drink with open lid stored with dry storage items **Corrected On-Site** **Warning**
12B-07-4
Basic - Employee drinking from an unenclosed beverage container in a food preparation/clean dishware area and the container does not have a dispensing mechanism to prevent hand contact with lip contact area of drink container. **Warning**
12B-12-5
Basic - Employee eating in a food preparation or other restricted area. -employee drinking in kitchen area wi5 food storage and preparation **Warning**
12B-02-4
Basic - Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. -employee medication on storage shelves -employee lunch bag on food preparation table -employee purse stored with single service items -all items moved to proper location separated from food and food storage **Corrected On-Site** **Warning**
40-06-5
Basic - Floor area(s) covered with standing water. -next to dish machine **Warning**
36-22-4
Basic - Floor soiled/has accumulation of debris. -floor soiled with accumulation of food debris in kitchen and walk in cooler **Warning**
36-73-4
Basic - Food contaminated by unsanitized equipment or utensil. See stop sale. -uncovered food container contaminated by walk in cooler curtains **Warning**
08B-19-4
Basic - Ice buildup in reach-in freezer and/or walk-in freezer. -walk in freezer **Warning**
14-69-4
Basic - Missing drain plug at dumpster. **Warning**
33-11-4
Basic - Open dumpster lid. -both dumpsters -operator closed lid **Corrected On-Site** **Warning**
33-16-4
Basic - Water leaking from pipe and/or faucet/handle. -pipe under sanitize sink at dish machine leaking onto floor **Warning**
29-11-4
15
Nov 15, 2024
Food-Licensing Inspection
1 minor violation.
View 1 violation
Lighting Adequate; Required Shields in Place
FL-36
90
Nov 9, 2023
Routine - Food
1 minor violation.
View 1 violation
Basic - Bowl or other container with no handle used to dispense food. - employee using paper soda cup to scoop cilantro garlic sauce into squeeze bottle. Manager replaced with long handle ladle. **Corrected On-Site**
14-01-5
95
Jun 27, 2023
Complaint Partial
1 critical violation.
View 1 violation
Equipment, Food and Non-Food Contact Surfaces Approved
FL-35
82
Apr 7, 2023
Complaint Partial
No violations found.
100
Feb 15, 2023
Routine - Food
1 major violation. 5 minor violations.
View 6 violations
Intermediate - Water with a temperature of at least 100 degrees Fahrenheit not provided/shut off at employee handwash sink. -both handwash sinks in mens restroom water only 78 -womens restroom water only 70F
27-16-4
Basic - Ice buildup in walk-in freezer.
14-69-4
Basic - In-use tongs stored on equipment door handle between uses.
10-20-4
Basic - No Heimlich maneuver/choking sign posted. -provided choking poster, operator posted **Corrected On-Site**
51-13-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. -walk in cooler fan covers soiled
23-03-4
Basic - Walk-in cooler shelves with rust that has pitted the surface.
14-17-4
70
Aug 10, 2022
Routine - Food
1 critical violation. 2 major violations. 4 minor violations.
View 7 violations
High Priority - Toxic substance/chemical improperly stored. Spray bottle of cleaner stored on can drink cooler at front counter. **Corrected On-Site**
41-10-4
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Can opener
22-02-4
Intermediate - No paper towels or mechanical hand drying device provided at handwash sink. Hand sink in cooking area. **Corrected On-Site**
31B-02-4
Basic - Floor soiled/has accumulation of debris. Walk-in cooler
36-73-4
Basic - Floor tiles missing and/or in disrepair. Missing grout throughout the entire kitchen area.
36-17-5
Basic - No handwashing sign provided at a hand sink used by food employees. Hand sink in drive thru.
31B-04-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Rust on Exterior of walk-in cooler door.
23-03-4
58
Frequently Asked Questions
When was Pollo Tropical #171 last inspected?
The most recent health inspection at Pollo Tropical #171 on file is from Feb 25, 2026. The public record contains 11 inspections in total.
What is the most common violation at Pollo Tropical #171?
Across the inspection record, “no paper towels” has been cited two times, more than any other issue at Pollo Tropical #171.
How does Pollo Tropical #171 compare to other restaurants in Casselberry?
Pollo Tropical #171 most recently scored 30 out of 100, which is lower than the Casselberry average of 65.
Has Pollo Tropical #171's inspection record improved over time?
Results have been roughly steady. Inspections at Pollo Tropical #171 have averaged around 10 violations per visit across the recent record.
What does a high risk rating mean?
A high risk rating at Pollo Tropical #171 means the most recent inspection flagged either critical violations or a substantial number of smaller ones. Diners may want to read the violation details before deciding to visit.
How often is Pollo Tropical #171 inspected?
Based on the inspection history on file, Pollo Tropical #171 is inspected around three times per year on average.
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