Zaxby's
Last inspected: Sep 29, 2025
58
Score
Zaxby's has been inspected 10 times since 2022. The latest inspection on file is from Sep 29, 2025. The medium risk tier sits in the middle: not spotless, but not alarming either.
Performance has remained roughly level over recent inspections, averaging near five violations each time.
“Nonfood-contact surface soiled with grease” comes up most often, recorded five times in the inspection record.
Zaxby's latest score of 58 falls below the Jacksonville average of 74. Taken together, the history looks like that of a busy facility working through the usual inspection cycle.
10
Inspections
1
Critical latest
2
Major latest
4
Minor latest
Inspection History
Sep 29, 2025
Complaint Full
1 critical violation. 2 major violations. 4 minor violations.
View 7 violations
High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Fried chicken filet 128 in warmer, discarded **Corrected On-Site**
03B-01-6
Intermediate - Food manager certification expired. A list of accredited food manager certification examination providers can be found at https://www2.myfloridalicense.com/hotels-restaurants/food-lodging/food-manager/ Cezar Mendoza expired 9-16-2025
53A-03-7
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Ice chute on drink station in lobby
22-02-4
Basic - Employee wearing jewelry other than a plain ring on their hands/arms while preparing food. Employee portioning foods in back prep area wearing a Watch. Watch removed **Corrected On-Site**
13-07-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Gaskets soiled on4 drawer cooler on line
23-03-4
Basic - Wiping cloth quaternary ammonium compound sanitizing solution not at proper minimum strength. 0 ppms, remade 400ppm **Corrective Action Taken**
21-08-4
Basic - No handwashing sign provided at a hand sink used by food employees. Hand sink upfront next to tea dispenser
31B-04-4
58
Aug 7, 2025
Routine - Food
1 critical violation. 5 minor violations.
View 6 violations
High Priority - Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Placed back on **Corrected On-Site**
29-42-4
Basic - Time/temperature control for safety food thawed in an improper manner. 3 racks of chicken thawing at room temperature near triple sink area. Moved into walk in cooler **Corrective Action Taken**
06-01-5
Basic - No handwashing sign provided at a hand sink used by food employees. -Handsink closest to walk in cooler -handsink upfront across from Ice machine.
31B-04-4
Basic - Employee wearing jewelry other than a plain ring on their hands/arms while preparing food. -General manager wearing a watch while in food preparation in kitchen -lady on make line wear charm bracelet. Removed **Corrective Action Taken**
13-07-4
Basic - Ice buildup in reach-in freezer and/or walk-in freezer. Ice buildup up in walk reach in freezer at the end of line
14-69-4
Basic - Employee eating in a food preparation or other restricted area. General manager eating at back prep table, next single service items storage. Moved into office **Corrective Action Taken**
12B-02-4
67
Mar 24, 2025
Complaint Partial
2 minor violations.
View 2 violations
Basic - Portable water tank not enclosed or sloped to drain properly.
29-01-4
Basic - Standing water in bottom of reach-in-cooler.
29-49-6
90
Jan 9, 2025
Routine - Food
1 critical violation. 2 major violations. 1 minor violation.
View 4 violations
High Priority - Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Vacuum breaker needed on NON-Chemical side of the splitter
29-42-4
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Soda nozzles at take out window soiled, manager took to clean **Corrective Action Taken**
22-02-4
Intermediate - No proof of required state approved employee training provided for employee hired more than 60 days ago. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Unable to find employee training for kitchen staff
53B-02-5
Basic - Employee personal food not properly identified and segregated from food to be served to the public. White plastic bowl of rice in walk in cooler and papa John's pizza bowl in walk in cooler not labeled or in employee bin. Manager placed in employee bin **Corrected On-Site**
08B-49-4
67
Aug 12, 2024
Complaint Full
No violations found.
100
Aug 8, 2024
Complaint Full
3 critical violations. 1 major violation. 6 minor violations.
View 10 violations
High Priority - Live, small flying insects in kitchen, food preparation area, food storage area and/or bar area. 1 live fly in back dish area on soiled pan 1. Live fly in back kitchen area near prep/storage table **Warning**
35A-02-6
High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Traditional wings 117-126 in hot holding warmer. Manager discarded **Corrected On-Site** **Warning**
03B-01-6
High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Raw Chicken in drawer 47f. States been in all morning **Warning**
03A-02-5
Intermediate - Spray bottle containing toxic substance not labeled. Unlabeled spray bottle stored on hanging rack next to swinging door upfront **Warning**
41-17-4
Basic - Clean equipment/utensils not stored at least 6 inches above the floor. Clean lids for fryers stored on floor near to fryers **Warning**
24-26-4
Basic - Employee beverage container on a food preparation table or over/next to clean equipment/utensils. Personal drink and personal food on back prep/ storage table, employee Sharon moved **Corrected On-Site** **Warning**
12B-07-4
Basic - In-use ice scoop stored on soiled surface between uses. Ice scoopers stored on top on ice machine, manager placed in clean container **Corrected On-Site** **Warning**
10-12-5
Basic - In-use utensil stored in standing water less than 135 degrees Fahrenheit. Stirring spoons stored in water 78f upfront **Warning**
10-07-4
Basic - Time/temperature control for safety food thawed in an improper manner. 4 racks of raw chicken thawing at room temperature in back prep area, manager moved to walk in cooler **Warning**
06-01-5
Basic - Wet mop not stored in a manner to allow the mop to dry. Stored in mop sink, manager moved to store correctly **Corrected On-Site** **Warning**
42-01-4
43
May 21, 2024
Complaint Full
1 critical violation. 3 minor violations.
View 4 violations
High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Raw chicken in drawer cooler at 47°. Items iced down by manager. Items placed about 1 hr ago. **Corrective Action Taken**
03A-02-5
Basic - Reach-in cooler interior/shelves have accumulation of soil residues. Soiled interior of Reach in cooler. Prep line. **Repeat Violation**
22-16-4
Basic - Buildup of food debris/soil residue on equipment door handles. Soiled exterior of equipment including handles to coolers . Multiple.
23-24-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Soiled base of drawer cooler. **Repeat Violation**
23-03-4
74
Sep 18, 2023
Complaint Full
2 major violations. 4 minor violations.
View 6 violations
Intermediate - Handwash sink not accessible for employee use at all times. Flour bin blocking hand wash sink on cook line next to raw chicken reach in cooler. Moved by manager. **Corrected On-Site**
31A-09-4
Intermediate - Paper towel dispenser at handwash sink not working/unable to dispense paper towels. g hand wash sink next to walk in cooler. Manager fixed **Corrected On-Site** **Repeat Violation**
31B-05-4
Basic - Equipment in poor repair. Double door upright reach in cooler with torn gasket on right door
14-11-5
Basic - No conspicuously located ambient air temperature thermometer in holding unit. In walk in cooler. Manager provided **Corrected On-Site**
05-09-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Underneath bottom drawer of grill reach in cooler soiled **Repeat Violation**
23-03-4
Basic - Reach-in cooler interior/shelves have accumulation of soil residues. Interior center line reach in cooler soiled with food debris
22-16-4
67
Feb 15, 2023
Routine - Food
1 critical violation. 4 major violations. 1 minor violation.
View 6 violations
High Priority - Vacuum breaker missing at hose bibb or on fitting/splitter added to hose bibb. Mop sink has splitter attached and there is no back-flow device installed AFTER the splitter on the non chemical side. **Repeat Violation**
29-34-4
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Ice chute on customer self serve soda machine on right side has soiled accumulation in ice chute, visible when looking up the chute with light and mirror.
22-02-4
Intermediate - Manager or person in charge lacking proof of food manager certification. One manager on duty unable to provide proof of certification.
53A-01-7
Intermediate - No chemical test kit provided when using sanitizer at three-compartment sink/warewashing machine or wiping cloths. No test quaternary test strips available
16-37-1
Intermediate - Paper towel dispenser at handwash sink not working/unable to dispense paper towels. Paper towel dispenser at drive thru not dispensing. Operator corrected. **Corrected On-Site** **Repeat Violation**
31B-05-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Bottom of clear double door preparation cooler on end of line has debris accumulation with handles that are soiled with debris accumulation.
23-03-4
55
Aug 16, 2022
Routine - Food
1 critical violation. 3 major violations. 2 minor violations.
View 6 violations
High Priority - Vacuum breaker missing at hose bibb or on fitting/splitter added to hose bibb. Mop sink has splitter attached and there is no back-flow device installed AFTER the splitter on the non chemical side.
29-34-4
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Interior door of ice machine and high sides of interior ice machine have debris accumulation and limescale buildup beginning.
22-02-4
Intermediate - No paper towels or mechanical hand drying device provided at handwash sink. No paper towels at hand wash sink closer to walk in cooler. Operator supplied towels **Corrected On-Site** **Repeat Violation**
31B-02-4
Intermediate - Spray bottle containing toxic substance not labeled. Unlabeled spray bottle with blue substance in use to clean restrooms. Operator labeled **Corrected On-Site**
41-17-4
Basic - Wall soiled with accumulated grease, food debris, and/or dust. Wall soiled at end of three compartment sink and behind shelves with hanging cutting boards.
36-27-5
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Area under pull out drawer type line coolers have debris accumulation under bottom drawers, visible when bottom drawer is fully extended out. Area underneath bottom drawers soiled with debris accumulation **Repeat Violation**
23-03-4
58
Frequently Asked Questions
When was Zaxby's last inspected?
The most recent health inspection at Zaxby's on file is from Sep 29, 2025. The public record contains 10 inspections in total.
What is the most common violation at Zaxby's?
Across the inspection record, “nonfood-contact surface soiled with grease” has been cited five times, more than any other issue at Zaxby's.
How does Zaxby's compare to other restaurants in Jacksonville?
Zaxby's most recently scored 58 out of 100, which is lower than the Jacksonville average of 74.
Has Zaxby's inspection record improved over time?
Results have been roughly steady. Inspections at Zaxby's have averaged around five violations per visit across the recent record.
What does a medium risk rating mean?
A medium risk rating at Zaxby's means the most recent inspection turned up a handful of issues that the health department wrote up but did not classify as critical.
How often is Zaxby's inspected?
Based on the inspection history on file, Zaxby's is inspected around three times per year on average.
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