Zaxby's

3175 New Berlin Rd, Jacksonville, FL 32226

American

Last inspected: Aug 21, 2025

Score

Low Risk

The health department has logged six inspections at Zaxby's, the earliest from 2023. The latest inspection on file is from Aug 21, 2025. Low risk indicates the latest report didn't flag anything that would worry the average customer.

Performance has remained roughly level over recent inspections, averaging near two violations each time.

Looking across the full record, “food-contact surface soiled with food debris” is the recurring theme, flagged two times.

Compared to the broader Jacksonville restaurant scene, where the average is 74, this is a stronger showing. Overall, the inspection record reads well.

Inspections

Critical latest

Major latest

Minor latest

Inspection History

Aug 21, 2025

Complaint Full

1 critical violation. 1 major violation.

View 2 violations

High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Grilled chicken 128f in warmer, Crispy chicken strips 107-120 in pan on line employee discarded **Corrected On-Site**

03B-01-6

Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Mold like substance Around drink station in take out window. Around Coca Cola area of lobby drink station mold like substance

22-02-4

Jul 14, 2025

Routine - Food

3 minor violations.

View 3 violations

Basic - Ambient air thermometer not located in the warmest part of the cold holding unit. Stored in back of cooler, moved to front of cooler **Corrected On-Site**

05-11-4

Basic - Buildup of food debris/soil residue on equipment door handles. Gasket on from cooler, manager cleaned **Corrected On-Site**

23-24-4

Basic - Employee wearing jewelry other than a plain ring on their hands/arms while preparing food. Manager wearing bracelet whine on sandwich line. Removed **Corrected On-Site**

13-07-4

Oct 1, 2024

Complaint Partial

No violations found.

100

Aug 22, 2024

Complaint Partial

1 minor violation.

View 1 violation

Basic - In-use utensil in non-time/temperature control for safety food not stored with handle above top of food within a closed container. Handle on scooper for seasoning in seasoning under heat area. Manager removed **Corrected On-Site**

10-01-5

Aug 12, 2024

Routine - Food

2 major violations. 1 minor violation.

View 3 violations

Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Around soda nozzles and around ice chute area on drive thru drink station.

22-02-4

Intermediate - Handwash sink not accessible for employee use at all times. Handsink next to lemonade dispenser blocked by trash can.

31A-09-4

Basic - Employee wearing jewelry other than a plain ring on their hands/arms while preparing food. Cook on line wearing rubber bracelet, bracelet removed **Corrected On-Site**

13-07-4

Oct 12, 2023

Food-Licensing Inspection

No violations found.

100

Show all 6 inspections Show less

Frequently Asked Questions

When was Zaxby's last inspected?

The most recent health inspection at Zaxby's on file is from Aug 21, 2025. The public record contains six inspections in total.

What is the most common violation at Zaxby's?

Across the inspection record, “food-contact surface soiled with food debris” has been cited two times, more than any other issue at Zaxby's.

How does Zaxby's compare to other restaurants in Jacksonville?

Zaxby's most recently scored 78 out of 100, which is higher than the Jacksonville average of 74.

Has Zaxby's inspection record improved over time?

Results have been roughly steady. Inspections at Zaxby's have averaged around two violations per visit across the recent record.

What does a low risk rating mean?

A low risk rating at Zaxby's means inspectors found minimal or no significant issues at the most recent visit. Most facilities at this tier have a clean recent inspection report.

How often is Zaxby's inspected?

Based on the inspection history on file, Zaxby's is inspected around three times per year on average.

Nearby Restaurants

River City Eats

5212 Heckscher Dr

Score: 100 — Low Risk

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