Surestay Hotel by Best Western Jacksonville South

5018 University Blvd W, Jacksonville, FL 32216

American

Last inspected: Aug 22, 2025

Score

Medium Risk

Going back to 2022, Surestay Hotel by Best Western Jacksonville South has five inspections in the public record. The most recent report on file is from Aug 22, 2025. The medium risk tier sits in the middle: not spotless, but not alarming either.

Violation counts have ticked up lately, averaging around seven violations per visit versus roughly four violations earlier in the record.

The pattern that stands out is “no paper towels”, which has been cited two times.

Surestay Hotel by Best Western Jacksonville South's latest score of 64 falls below the Jacksonville average of 74. The record is unremarkable in either direction.

Inspections

Critical latest

Major latest

Minor latest

Inspection History

Aug 22, 2025

Routine - Food

2 major violations. 5 minor violations.

View 7 violations

Intermediate - No paper towels or mechanical hand drying device provided at handwash sink. At hand wash sink in kitchen area. Employee provided. Bathroom in dining area with no paper towel **Repeat Violation**

31B-02-4

Intermediate - No proof provided that food employees are informed of their responsibility to report to the person in charge information about their health and activities related to foodborne illnesses. Operator has new food service employee with no form completed

11-26-1

Basic - No conspicuously located ambient air temperature thermometer in holding unit. In glass reach in cooler in buffet area **Repeat Violation**

05-09-4

Basic - Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. Employee phone and purse stored on dry storage shelf near equipment's

40-06-5

Basic - Bathroom located inside establishment not completely enclosed with tight-fitting, self-closing doors. Bathroom door for employees to use in dining area not self closing

32-04-4

Basic - Wet mop not stored in a manner to allow the mop to dry. In kitchen area stored in bucket

42-01-4

Basic - Floor tiles missing and/or in disrepair. In front of hand wash sink and three compartment sink in kitchen area **Repeat Violation**

36-17-5

Jul 10, 2024

Routine - Food

1 critical violation. 2 major violations. 5 minor violations.

View 8 violations

Procedures for Responding to Vomiting/Diarrheal Events

FL-05

Hands Clean and Properly Washed

FL-08

Required Records Available; Shellstock Tags/Labels

FL-14

Equipment Adequate to Maintain Product Temperature

FL-29

Approved Thawing Methods Used

FL-31

Lighting Adequate; Required Shields in Place

FL-36

Insects, Rodents, and Animals Not Present

FL-38

Single-Use/Single-Service Articles Properly Stored and Used

FL-45

Aug 22, 2023

Routine - Food

No violations found.

100

Aug 17, 2023

Routine - Food

2 critical violations. 4 major violations. 4 minor violations.

View 10 violations

Employee Health Policies Present

FL-03

Procedures for Responding to Vomiting/Diarrheal Events

FL-05

Food Obtained from Approved Sources

FL-11

Required Records Available; Shellstock Tags/Labels

FL-14

Approved Thawing Methods Used

FL-31

Equipment, Food and Non-Food Contact Surfaces Approved

FL-35

Lighting Adequate; Required Shields in Place

FL-36

Insects, Rodents, and Animals Not Present

FL-38

Wiping Cloths Properly Used and Stored

FL-41

Toilet Rooms Maintained

FL-53

Jul 21, 2022

Routine - Food

2 critical violations. 4 major violations. 8 minor violations.

View 14 violations

High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Butter packets (53F - Cold Holding). Stored in black reach in cooler in back kitchen area. Butter has been there all night. No ambient thermometer. Inspector ambient temperature 53F. Stop sale issued **Repeat Violation** **Admin Complaint**

03A-02-5

High Priority - Stop Sale issued on time/temperature control for safety food due to temperature abuse. Butter packets (53F - Cold Holding). Stored in black reach in cooler in back kitchen area. Butter has been there all night. No ambient thermometer. Inspector ambient temperature 53F. Stop sale issued

01B-02-5

Intermediate - Whole fruit displayed for self-service not wrapped and no utensils provided. Whole apples at buffet area not wrapped or sign provided staring has been wash and no utensils provided

08B-15-4

Intermediate - No paper towels or mechanical hand drying device provided at handwash sink. No paper towel in back kitchen hand wash sink area. Employee provided **Corrected On-Site**

31B-02-4

Intermediate - No probe thermometer provided to measure temperature of food products. Operator has no probe thermometer

05-08-4

Intermediate - No soap provided at handwash sink. At back kitchen area next to three compartment sink area. Employee provided **Corrected On-Site** **Repeat Violation**

31B-03-4

Basic - Cold holding equipment not maintained in good repair. Do not store time/temperature control for safety food in this unit until the unit is repaired. Black reach in cooler in back kitchen area with torn gasket with ambient temperature 53F.

14-74-7

Basic - Equipment in poor repair. Black reach in cooler in back kitchen area with torn gasket

14-11-5

Basic - Floor tiles missing and/or in disrepair. Floor tile in disrepair in front of hand wash sink in back kitchen area

36-17-5

Basic - Food stored on floor. 1. Plastics soda bottles in back kitchen area next to hand wash sink stored on floor 2. Case of cereal boxes stored on floor in kitchen area **Repeat Violation**

08B-38-4

Basic - Ice buildup in reach-in freezer and/or walk-in freezer. Ice build up in back of coil in glass reach in cooler at buffet area

14-69-4

Basic - No conspicuously located ambient air temperature thermometer in holding unit. 1. In buffet area reach in glass cooler 2. In back reach in cooler **Repeat Violation**

05-09-4

Basic - Single-service items for customer self-service not properly protected to prevent contamination. Single service plastic forks at buffet stored in container with food contact surface facing up

25-09-4

Basic - Trash receptacles not provided where needed in establishment. Trash can not provided in kitchen area for trash or hand wash sink.

33-06-4

Frequently Asked Questions

When was Surestay Hotel by Best Western Jacksonville South last inspected?

The most recent health inspection at Surestay Hotel by Best Western Jacksonville South on file is from Aug 22, 2025. The public record contains five inspections in total.

What is the most common violation at Surestay Hotel by Best Western Jacksonville South?

Across the inspection record, “no paper towels” has been cited two times, more than any other issue at Surestay Hotel by Best Western Jacksonville South.

How does Surestay Hotel by Best Western Jacksonville South compare to other restaurants in Jacksonville?

Surestay Hotel by Best Western Jacksonville South most recently scored 64 out of 100, which is lower than the Jacksonville average of 74.

Has Surestay Hotel by Best Western Jacksonville South's inspection record improved over time?

No. Recent inspections at Surestay Hotel by Best Western Jacksonville South have averaged around seven violations per visit, up from roughly four earlier in the record.

What does a medium risk rating mean?

A medium risk rating at Surestay Hotel by Best Western Jacksonville South means the most recent inspection turned up a handful of issues that the health department wrote up but did not classify as critical.

How often is Surestay Hotel by Best Western Jacksonville South inspected?

Based on the inspection history on file, Surestay Hotel by Best Western Jacksonville South is inspected around two times per year on average.

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