Pollo Tropical #104

4863 Gate Pkwy, Jacksonville, FL 32246

Mexican / Latin

Last inspected: Jan 3, 2025

Score

Medium Risk

Going back to 2022, Pollo Tropical #104 has five inspections in the public record. The latest inspection on file is from Jan 3, 2025. Medium risk typically reflects a handful of issues that inspectors wrote up but didn't deem critical.

There hasn't been much movement either way: counts have stayed near six violations per visit across recent inspections.

Across the inspection history, “nonfood-contact surface soiled with grease” is the issue that surfaces most often, recorded two times.

Pollo Tropical #104's latest score of 67 falls below the Jacksonville average of 74. On the whole, the file is mixed but not concerning.

Inspections

Critical latest

Major latest

Minor latest

Inspection History

Jan 3, 2025

Routine - Food

1 critical violation. 1 major violation. 3 minor violations.

View 5 violations

High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. macaroni and cheese (109F-111F - Hot Holding) in food warner next to grill area. Operator reheated to 165F **Corrected On-Site**

03B-01-6

Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Two Cutting boards at food service line soiled/ stained.

22-02-4

Basic - Hood filter missing from automatic fire suppression/exhaust system. Observed two filters in hood above equipment in prep area missing.

14-42-4

Basic - Ice buildup in reach-in freezer and/or walk-in freezer. Ice buildup up on fans and surrounding area in walk in freezer.

14-69-4

Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Gasket on walk-in-cooler soiled. Operator stated it's in works of getting replaced. **Corrective Action Taken**

23-03-4

Feb 12, 2024

Routine - Food

1 critical violation. 1 major violation. 4 minor violations.

View 6 violations

High Priority - Vacuum breaker missing at hose bibb or on fitting/splitter added to hose bibb. Vacuum breaker missing from threaded hose bibb near hand wash sink across from triple sink area.

29-34-4

Intermediate - Water with a temperature of at least 100 degrees Fahrenheit not provided/shut off at employee handwash sink. No hot water at hand wash sink across from triple sink area. Operator stated there is a work order in for plumber to re-repair. Plumber recently repaired. **Corrective Action Taken**

27-16-4

Basic - Buildup of food debris/soil residue on equipment door handles. Handle on sandwich press on cook line soiled. Operator cleaned handle during this inspection. **Corrected On-Site**

23-24-4

Basic - Equipment in poor repair. Gasket on two draw reach-in cooler across from drive thru window torn.

14-11-5

Basic - Equipment and utensils not properly air-dried - wet nesting. Clean stacked pans on storage shelf at triple sink unable to properly air dry

24-08-4

Basic - Plumbing system in disrepair. Commode in women's restroom and urinal in men's restroom in disrepair. Sign on women's restroom stall out of order and bag covering urinal in men's restroom. Operator stated there is a work order in for plumber to repair. **Corrective Action Taken**

29-08-4

Aug 2, 2023

Routine - Food

3 critical violations. 1 major violation. 3 minor violations.

View 7 violations

Employee Health Policies Present

FL-03

Food Received at Proper Temperature

FL-12

Food in Good Condition, Safe, and Unadulterated

FL-13

Non-Food Contact Surfaces Clean

FL-23

Equipment Adequate to Maintain Product Temperature

FL-29

Equipment, Food and Non-Food Contact Surfaces Approved

FL-35

Wiping Cloths Properly Used and Stored

FL-41

Feb 20, 2023

Routine - Food

4 minor violations.

View 4 violations

Basic - Floor not cleaned when the least amount of food is exposed. Observed multiple vents to be dusty throughout kitchen. Observed missing ceiling tiles in back room of kitchen.

36-01-4

Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Observed multiple door drawer gaskets to be soiled on cook line. Observed walk-in cooler door gasket to be soiled. **Repeat Violation**

23-03-4

Basic - Single-service articles improperly stored. Observed single service utensils stored on floor near drive through. Manager removed and stored properly. **Corrected On-Site**

25-05-4

Basic - Working containers of food removed from original container not identified by common name. Observed large container of bread crumbs and batter mix. Manager placed labels on containers. **Corrected On-Site**

02D-01-5

Oct 27, 2022

Routine - Food

1 critical violation. 4 minor violations.

View 5 violations

Employee Health Policies Present

FL-03

Adequate Handwashing Facilities Supplied and Accessible

FL-10

Required Records Available; Shellstock Tags/Labels

FL-14

Non-Food Contact Surfaces Clean

FL-23

Warewashing Facilities Maintained and Used

FL-24

Frequently Asked Questions

When was Pollo Tropical #104 last inspected?

The most recent health inspection at Pollo Tropical #104 on file is from Jan 3, 2025. The public record contains five inspections in total.

What is the most common violation at Pollo Tropical #104?

Across the inspection record, “nonfood-contact surface soiled with grease” has been cited two times, more than any other issue at Pollo Tropical #104.

How does Pollo Tropical #104 compare to other restaurants in Jacksonville?

Pollo Tropical #104 most recently scored 67 out of 100, which is lower than the Jacksonville average of 74.

Has Pollo Tropical #104's inspection record improved over time?

Results have been roughly steady. Inspections at Pollo Tropical #104 have averaged around six violations per visit across the recent record.

What does a medium risk rating mean?

A medium risk rating at Pollo Tropical #104 means the most recent inspection turned up a handful of issues that the health department wrote up but did not classify as critical.

How often is Pollo Tropical #104 inspected?

Based on the inspection history on file, Pollo Tropical #104 is inspected around two times per year on average.

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