Dairy Queen #19477
Last inspected: Sep 5, 2025
86
Score
Across the available record, Dairy Queen #19477 has 14 inspections on file, the first dated 2022. The most recent report on file is from Sep 5, 2025. A low risk rating suggests inspectors haven't found much to be concerned about lately.
Performance has remained roughly level over recent inspections, averaging near three violations each time.
The pattern that stands out is “nonfood-contact surface soiled with grease”, which has been cited four times.
The city-wide average for Jacksonville sits at 74, putting Dairy Queen #19477 on the better side of that line. The record reflects steady performance over time.
14
Inspections
0
Critical latest
0
Major latest
3
Minor latest
Inspection History
Sep 5, 2025
Routine - Food
3 minor violations.
View 3 violations
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Observed soiled back plates around soda nozzles on soda tower by to-go window.
23-03-4
Basic - Ceiling tile missing. Observed missing ceiling near kitchen entrance.
36-36-4
Basic - Grease receptacle/dumpster not on proper pad/nonabsorbent surface. Observed grease receptacle stored directly on grassy area on side of dumpster enclosure. **Repeat Violation**
33-23-4
86
Jul 7, 2025
Routine - Food
No violations found.
100
Jun 25, 2025
Routine - Food
2 major violations.
View 2 violations
Intermediate - - From initial inspection : Intermediate - No proof of required state approved employee training provided for any employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Observed no proof of any State approved food handler training for any employee. **Repeat Violation** **Warning** - From follow-up inspection 2025-06-25: At callback observed employee unable to reach management for certificates. **Time Extended**
53B-01-5
Intermediate - - From initial inspection : Intermediate - No proof provided that food employees are informed of their responsibility to report to the person in charge information about their health and activities related to foodborne illnesses. Observed no signed employee reporting agreements. **Warning** - From follow-up inspection 2025-06-25: At callback observed employee unable to reach management for signed reporting agreements. **Time Extended**
11-26-1
82
May 27, 2025
Complaint Partial
No violations found.
100
Apr 24, 2025
Routine - Food
3 major violations. 7 minor violations.
View 10 violations
Intermediate - Commercially processed ready-to-eat, time/temperature control for safety food opened and held more than 24 hours not properly date marked after opening. Observed container of milk with no date marking stored in reach in cooler on front line. Person in charge stated the average amount of milk used is 1-2 each day, but was unaware when this container was opened. **Repeat Violation**
02C-03-5
Intermediate - No proof of required state approved employee training provided for any employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Observed no proof of any State approved food handler training for any employee. **Repeat Violation** **Warning**
53B-01-5
Intermediate - No proof provided that food employees are informed of their responsibility to report to the person in charge information about their health and activities related to foodborne illnesses. Observed no signed employee reporting agreements. **Warning**
11-26-1
Basic - No waste receptacle installed at handwash sink provided with disposable towels. Observed no waste receptacle at hand wash sink near walk-in cooler.
33-38-4
Basic - No copy of latest inspection report available. Observed person in charge unable to provide copy of most recent inspection. **Repeat Violation**
51-18-6
Basic - Grease receptacle/dumpster not on proper pad/nonabsorbent surface. Observed grease receptacle directly on dirt area next to garbage enclosure.
33-23-4
Basic - Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. Observed employee cell phone stored on shelf next to and above food items on front line. **Repeat Violation**
40-06-5
Basic - Employee beverage container on a food preparation table or over/next to clean equipment/utensils. Observed closed employee beverage stored on wire rack shelf next to dry food items across from walk-in cooler. Person in charge removed beverage. **Corrected On-Site**
12B-07-4
Basic - Dead roaches on premises. Observed one dead roach behind reach in cooler that's not in use near left side customer window.
35A-03-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Observed; soiled back plates around nozzles on soda tower near to-go window. Dust build up on and around fan in walk-in cooler. Soiled gaskets on reach in cooler and walk-in cooler doors throughout kitchen.
23-03-4
52
Jan 29, 2025
Routine - Food
1 major violation.
View 1 violation
Intermediate - - From initial inspection : Intermediate - Required employee training expired for all employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Observed all food handler certifications expired. **Warning** - From follow-up inspection 2024-12-27: At callback observed operator unable to provide certifications. Person in charge stated re-certifications were completed but did not know where certifications are. **Time Extended** - From follow-up inspection 2025-01-29: At callback observed no proof of employee food handler training. **Admin Complaint**
53B-05-5
90
Dec 27, 2024
Routine - Food
1 major violation.
View 1 violation
Intermediate - - From initial inspection : Intermediate - Required employee training expired for all employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Observed all food handler certifications expired. **Warning** - From follow-up inspection 2024-12-27: At callback observed operator unable to provide certifications. Person in charge stated re-certifications were completed but did not know where certifications are. **Time Extended**
53B-05-5
90
Oct 28, 2024
Routine - Food
3 critical violations. 4 major violations. 8 minor violations.
View 15 violations
High Priority - Single-use gloves not changed as needed after changing tasks or when damaged or soiled. Observed employee change stations on cook line and touch soiled surfaces without changing gloves. Inspector educated employee on proper glove changing procedures. **Corrective Action Taken**
12A-09-4
High Priority - Employee failed to wash hands before putting on gloves to initiate a task working with food. Observed employee wearing gloves touch soiled surfaces then remove gloves and don new pair without washing hands. Inspector educated employee on proper glove changing procedures. **Corrective Action Taken**
12A-07-5
High Priority - Dented/rusted cans present. See stop sale. Observed two cans of white queso with dents along top seam.
01B-01-4
Intermediate - Commercially processed ready-to-eat, time/temperature control for safety food opened and held more than 24 hours not properly date marked after opening. Observed container of milk in reach in cooler below flip top cooler and container of milk in walk-in cooler that person in charge stated was unsure when were opened, but been within past two days. Person in charge date marked milk. **Corrected On-Site**
02C-03-5
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Observed soiled back plate behind soda nozzles on soda tower by to-go window.
22-02-4
Intermediate - No paper towels or mechanical hand drying device provided at handwash sink. Observed; no paper towels at hand wash sink by dry storage near walk-in cooler. No paper towels at hand wash sink near three compartment sink. Person in charge provided paper towels for hand wash sink near walk-in cooler. **Corrective Action Taken** **Repeat Violation**
31B-02-4
Intermediate - Required employee training expired for all employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Observed all food handler certifications expired. **Warning**
53B-05-5
Basic - Ceiling/ceiling tiles/vents soiled with accumulated food debris, grease, dust, or mold-like substance. Observed ceiling tiles above flip top cooler soiled with dust.
36-34-5
Basic - Clean utensils stored between equipment and wall. Observed knife stored under small fryer unit located on prep shelf next to fryer station. Person in charge removed knife and cleaned, rinses, and sanitized. **Corrected On-Site**
24-14-4
Basic - Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. Observed cordless headphone container stored on top of single service items next to desk across from three compartment sink area. Person in charge removed container. **Corrected On-Site**
40-06-5
Basic - Employee with no hair restraint while engaging in food preparation. Observed employee preparing food items with no hair restraint.
13-03-4
Basic - Ice buildup in reach-in freezer and/or walk-in freezer. Observed reach in freezer next to fryer station with ice buildup up.
14-69-4
Basic - No copy of latest inspection report available. Observed person in charge unable to provide latest inspection.
51-18-6
Basic - Open dumpster lid. Observed lid to dumpster at rear of establishment open.
33-16-4
Basic - Bowl or other container with no handle used to dispense food. Observed; scoop with no handle in box of cookies in dry storage area. Scoop with no handle in cheesecake bites in walk in freezer. Employee removed scoop from cheesecake bites. **Corrective Action Taken**
14-01-5
29
Mar 21, 2024
Routine - Food
No violations found.
100
Feb 23, 2024
Routine - Food
2 critical violations. 1 major violation. 9 minor violations.
View 12 violations
High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. ice cream mix in kitchen area that was left out of refrigeration for 20 mins per manager. Manager put in cooler. (45F - Cold Holding). **Corrective Action Taken**
03A-02-5
High Priority - Toxic substance/chemical improperly stored. In dry storage area above the triple sink, chemicals stored over gloves.
41-10-4
Intermediate - No paper towels or mechanical hand drying device provided at handwash sink. No paper towel at hand wash station next to take out window. Operator replaced with napkins. No paper towels at hand wash station by walk in cooler. **Corrective Action Taken** **Repeat Violation**
31B-02-4
Basic - Bathroom facility not clean. Bathroom located outside back door of establishment is dirty.
32-07-4
Basic - Current Hotel and Restaurant license not displayed. Current license is not displayed. Operator has license from last year in book.
50-09-4
Basic - Floor/ walls and or ceilings soiled/has accumulation of debris. Floor next to water heater by triple sink is soiled with build up. Ceiling and vents in kitchen area soiled. **Repeat Violation**
36-73-4
Basic - Food stored on floor. Ice cream mix in bag on ground in walk in cooler. Operator removed from ground. **Corrected On-Site**
08B-38-4
Basic - Garbage can located outside has no lid or lid open/broken. Dumpster lid broken and hanging on hinges.
33-15-4
Basic - Garbage enclosure area in disrepair. Dumpster enclosure in disrepair.
33-24-4
Basic - Garbage on the ground and/or pad around dumpster. Garbage on ground around enclosure. **Repeat Violation**
33-19-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Under counter of right side drive thru window has build up of oil. **Repeat Violation**
23-03-4
Basic - Single-service articles improperly stored. Containers of cake lids on floor next to back door. Operator removed from floor. **Corrected On-Site**
25-05-4
43
Aug 17, 2023
Routine - Food
1 critical violation. 3 major violations. 4 minor violations.
View 8 violations
Food Obtained from Approved Sources
FL-11
Approved Thawing Methods Used
FL-31
Food Contact Surfaces Clean and Sanitized
FL-22
Non-Food Contact Surfaces Clean
FL-23
Toilet Rooms Maintained
FL-53
Proper Sanitizer Contact Time and Concentration
FL-33
Equipment, Food and Non-Food Contact Surfaces Approved
FL-35
Lighting Adequate; Required Shields in Place
FL-36
45
Mar 13, 2023
Routine - Food
1 critical violation. 3 major violations. 4 minor violations.
View 8 violations
High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. In warmer unit, chicken (128F - Hot Holding). Operator stated chicken in unit for 10 minutes. Operator reheated, chicken (171F - Reheating). **Corrected On-Site**
03B-01-6
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Top plate of spindle mixed has encrusted residue. **Repeat Violation**
22-02-4
Intermediate - No paper towels or mechanical hand drying device provided at handwash sink. Paper towels missing at front handwash sink and he's by triple sinks. Operator stocked both towels. **Corrected On-Site**
31B-02-4
Intermediate - No proof provided that food employees are informed of their responsibility to report to the person in charge information about their health and activities related to foodborne illnesses. Printed DBPR form 5030-103 for operator.
11-26-1
Basic - Bowl or other container with no handle used to dispense food. On shelf by desk, open case of sprinkles has paper cup.
14-01-5
Basic - Ceiling/ceiling tile shows damage or is in disrepair. Ceiling tile over ice cream machine, top layer peeling/separating.
36-32-5
Basic - Ice buildup in reach-in freezer and/or walk-in freezer. Reach-in freezer at cook line area has ice build up.
14-69-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Gasket on ice cream machine reach-in cooler, soiled.
23-03-4
52
Nov 30, 2022
Routine - Food
No violations found.
100
Sep 7, 2022
Routine - Food
2 critical violations. 2 major violations. 2 minor violations.
View 6 violations
High Priority - Vacuum breaker missing at hose bibb or on fitting/splitter added to hose bibb. Hose bibb on northwest side of building missing backflow preventer.
29-34-4
High Priority - Ready-to-eat, time/temperature control for safety food marked with a date that exceeds 7 days after opening/preparation. In walk-in cooler, milk dated for 11 days. Operator put corrected date on milk. **Corrected On-Site**
02C-01-5
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Top plate of spindle mixed has encrusted residue.
22-02-4
Intermediate - Food service manager not certified within 30 days of employment. A list of accredited food manager certification examination providers can be found at http://www.myfloridalicense.com/DBPR/hotels-restaurants/food-lodging/food-manager/ Manager present at time of inspection stated he has been employed 2 months, no Certified Food Manager certification.
53A-04-6
Basic - Open dumpster lid. One lid open.
33-16-4
Basic - Covered waste receptacle not provided in women's bathroom. No covered receptacle in unisex restroom.
32-12-5
55
Frequently Asked Questions
When was Dairy Queen #19477 last inspected?
The most recent health inspection at Dairy Queen #19477 on file is from Sep 5, 2025. The public record contains 14 inspections in total.
What is the most common violation at Dairy Queen #19477?
Across the inspection record, “nonfood-contact surface soiled with grease” has been cited four times, more than any other issue at Dairy Queen #19477.
How does Dairy Queen #19477 compare to other restaurants in Jacksonville?
Dairy Queen #19477 most recently scored 86 out of 100, which is higher than the Jacksonville average of 74.
Has Dairy Queen #19477's inspection record improved over time?
Results have been roughly steady. Inspections at Dairy Queen #19477 have averaged around three violations per visit across the recent record.
What does a low risk rating mean?
A low risk rating at Dairy Queen #19477 means inspectors found minimal or no significant issues at the most recent visit. Most facilities at this tier have a clean recent inspection report.
How often is Dairy Queen #19477 inspected?
Based on the inspection history on file, Dairy Queen #19477 is inspected around five times per year on average.
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