Cold Stone Creamery Ortega Park

4495 Roosevelt Blvd Ste 613, Jacksonville, FL 32210

Frozen Desserts

Last inspected: Nov 18, 2025

Score

Low Risk

Inspectors have visited Cold Stone Creamery Ortega Park five times, with records going back to 2022. The most recent visit was on Nov 18, 2025. A low risk rating suggests inspectors haven't found much to be concerned about lately.

Inspection results have stayed in a similar range over the last few visits, averaging around three violations each.

Looking across the full record, “old labels stuck to food containers after cleaning” is the recurring theme, flagged two times.

That puts the facility ahead of the local pack: the average Jacksonville restaurant scores 74. The file should reassure diners considering a visit.

Inspections

Critical latest

Major latest

Minor latest

Inspection History

Nov 18, 2025

Routine - Food

3 minor violations.

View 3 violations

Basic - Equipment and utensils not properly air-dried - wet nesting. Observed clear plastic containers stacked on top of each other with visible signs of moisture and unable to air dry stored on drying rack next to three compartment sink.

24-08-4

Basic - Old labels stuck to food containers after cleaning. Observed old labels stuck to clean containers stored on drying rack next to three compartment sink.

16-46-4

Basic - Wiping cloth sanitizing solution stored on the floor. Observed sanitizer bucket with sanitizer solution stored on floor under ice shelf. Person in charge placed bucket in second bucket. **Corrected On-Site**

21-38-4

Jun 11, 2025

Complaint Partial

No violations found.

100

Feb 13, 2025

Routine - Food

1 critical violation. 2 major violations. 4 minor violations.

View 7 violations

Hands Clean and Properly Washed

FL-08

Food Received at Proper Temperature

FL-12

Food Obtained from Approved Sources

FL-11

Non-Food Contact Surfaces Clean

FL-23

Equipment Adequate to Maintain Product Temperature

FL-29

Toxic Substances Properly Identified, Stored, Used

FL-32

Toilet Rooms Maintained

FL-53

Aug 2, 2023

Routine - Food

1 major violation. 6 minor violations.

View 7 violations

Intermediate - Handwash sink not accessible for employee use at all times. Case of plastic lids in front of handwash sink. Person in Charge moved case to shelf. **Corrected On-Site**

31A-09-4

Basic - Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. Backpack stored on plastic tote with waffle cones. **Repeat Violation**

40-06-5

Basic - Food stored on floor. In prep area, waffle cones in totes stored on floor. In walk-in freezer, case of ice cream on floor. **Repeat Violation**

08B-38-4

Basic - Ice buildup in reach-in freezer and/or walk-in freezer. Ice build up in reach-in cooler in prep area, on back wall and bottom. **Repeat Violation**

14-69-4

Basic - Interior of oven/microwave has accumulation of black substance/grease/food debris. Interior of microwave at back counter, encrusted splatter debris on plate. **Repeat Violation**

22-08-4

Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. In prep area, plastic totes with waffle cones, exterior soiled.

23-03-4

Basic - Single-service articles improperly stored. Two cases of single service items stored on floor in kitchen. One case moved to shelf. **Corrective Action Taken** **Repeat Violation**

25-05-4

Aug 30, 2022

Complaint Full

1 critical violation. 2 major violations. 8 minor violations.

View 11 violations

High Priority - Operating with an expired Division of Hotels and Restaurants license. License expired 6/1/2022 **Admin Complaint**

50-17-2

Intermediate - No proof of required state approved employee training provided for employee hired more than 60 days ago. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Person in Charge stated he has been employed 8 months, no proof of training available.

53B-02-5

Intermediate - Spray bottle containing toxic substance not labeled. At chemical storage by triple sinks, spray bottle identified as bleach by Person in Charge, not labeled.

41-17-4

Basic - Wiping cloth sanitizing solution stored on the floor. Sanitizer bucket at front counter on floor.

21-38-4

Basic - Ice buildup in reach-in freezer and/or walk-in freezer. Ice build up in walk-in freezer, on cooling unit, shelves and floor.

14-69-4

Basic - Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. In prep area, cell phone stored on prep table. In prep area, on dry storage shelves, jacket stored on case of cookies.

40-06-5

Basic - Floor soiled/has accumulation of debris. Floor under front counter equipment, soiled and debris. Floor in walk-in cooler soiled, food debris and dirty cardboard.

36-73-4

Basic - Food stored on floor. In prep area, waffles in totes on floor. In walk-in freezer, multiple food items on floor.

08B-38-4

Basic - Interior of oven/microwave has accumulation of black substance/grease/food debris. Interior of microwave at back counter, encrusted splatter debris.

22-08-4

Basic - Old labels stuck to food containers after cleaning. Multiple containers on clean dish shelves have old labels and residue.

16-46-4

Basic - Single-service articles improperly stored. In prep area, two cases of cups and open case of roll towels stored on floor.

25-05-4

Frequently Asked Questions

When was Cold Stone Creamery Ortega Park last inspected?

The most recent health inspection at Cold Stone Creamery Ortega Park on file is from Nov 18, 2025. The public record contains five inspections in total.

What is the most common violation at Cold Stone Creamery Ortega Park?

Across the inspection record, “old labels stuck to food containers after cleaning” has been cited two times, more than any other issue at Cold Stone Creamery Ortega Park.

How does Cold Stone Creamery Ortega Park compare to other restaurants in Jacksonville?

Cold Stone Creamery Ortega Park most recently scored 86 out of 100, which is higher than the Jacksonville average of 74.

Has Cold Stone Creamery Ortega Park's inspection record improved over time?

Results have been roughly steady. Inspections at Cold Stone Creamery Ortega Park have averaged around three violations per visit across the recent record.

What does a low risk rating mean?

A low risk rating at Cold Stone Creamery Ortega Park means inspectors found minimal or no significant issues at the most recent visit. Most facilities at this tier have a clean recent inspection report.

How often is Cold Stone Creamery Ortega Park inspected?

Based on the inspection history on file, Cold Stone Creamery Ortega Park is inspected around two times per year on average.

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