Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service
Last inspected: Jun 23, 2025
64
Score
Across the available record, Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service has 17 inspections on file, the first dated 2012. Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service was last inspected on Jun 23, 2025. The medium risk tier sits in the middle: not spotless, but not alarming either.
Violation counts have been trending down, averaging around four violations across recent inspections versus roughly six violations before.
When inspectors have written things up, “adequate handwashing sinks properly supplied and accessible” has been the most frequent reason, cited seven times.
Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service's latest score of 64 falls below the Chicago average of 81. Taken together, the history looks like that of a busy facility working through the usual inspection cycle.
17
Inspections
2
Critical latest
1
Major latest
1
Minor latest
Inspection History
Jun 23, 2025
Complaint
2 critical violations. 1 major violation. 1 minor violation.
View 4 violations
Proper cold holding temperatures
Inspector notes: OBSERVED SEVERAL TCS FOODS HELD AT INADEQUATE TEMPERATURES RANGING FROM 46-56 F. INSTRUCTED MANAGER TO ENSURE ALL COLD FOODS ARE HELD AT 41 F AND BELOW. MANAGER DISCARDED 3 GALLONS OF MILK AND 1 GALLON OF HALF AND HALF ($20) PRIORITY VIOLATION CITATION CONSOLIDATED.
22
Proper cooling methods used; adequate equipment for temperature control
Inspector notes: OBSERVED COOLER WITH AN INADEQUATE AMBIENT AIR TEMPERATURE OF 58 F . INSTRUCTED MANAGER TO ENSURE ALL COLD HOLDING UNITS HAVE AN AMBIENT AIR TEMPERATURE OF 41 F AND BELOW. PRIORITY VIOLATION 7-38-005 CITATION CONSOLIDATED.
33
Management, food employee and conditional employee; knowledge, responsibilities and reporting
Inspector notes: OBSERVED NO SIGNED EMPLOYEE HEALTH POLICY ON SITE. INSTRUCTED MANAGER TO PROVIDE. VIOLATION CONSOLIDATED ON 3RD FLOOR LICENSE. PRIORITY FOUNDATION VIOLATION 7-38-010 NO CITATION ISSUED.
3
Procedures for responding to vomiting and diarrheal events
5
64
Feb 13, 2025
Reinspection
No violations found.
100
Feb 5, 2025
Routine
2 critical violations. 4 major violations. 2 minor violations.
View 8 violations
Food-contact surfaces: cleaned & sanitized
Inspector notes: OBSERVED HIGH TEMPERATURE WAREWASHING MACHINE NOT MEETING HOT WATER SANITIZER REQUIREMENTS OF AT LEAST 180F FOR THR FINAL RINSE TEMPERATURE. INSTRUCTED NOT TO USE UNIT UNTIL REINSPECTED BY CHICAGO DEPARTMENT OF HEALTH (CDPH). TAGGED UNIT. PRIORITY VIOLATION #7-38-025. CITATION ISSUED.
16
Adequate handwashing sinks properly supplied and accessible
Inspector notes: OBSERVED HANDSINK ON 5TH FLOOR NOT MAINTAINED WITH HOT & COLD WATER: INSTRUCTED PERSON IN CHARGE HOT & COLD WATER AT ALL HAND WASHING SINKS MUST BE AVALIABLE HOT WATER AT LEAST 100F. SERVICE TECHNICIAN ARRIVED ON SITE AND NOW HAND SINK HAS HOT & COLD MAINTAINED BETWEEN 102F - 105F. PRIORITY VIOLATION #7-38-030(C). CITATION ISSUED
10
City of chicago food service sanitation certificate
Inspector notes: OBSERVED FACILITY FOOD HANDLERS PREPARING AND HANDLING�TIME AND TEMPERATURE CONTROL FOR SAFETY(TCS) FOODS WITHOUT ORIGINAL CITY OF CHICAGO FOOD SERVICE MANAGER AND CERTIFICATE ON SITE. INFORMED PERSON IN CHARGE CITY OF CHICAGO ORIGINAL FOOD SERVICE CERTIFICATE MUST REMAIN POSTED ON SITE AND CERTIFIED MANAGER ON SITE DURING TCS FOOD PREP, COOKING, SERVING AND OPERATING HOURS. PRIORITY FOUNDATION VIOLATION #7-38-012. CITATION ISSUED.
2
Adequate handwashing sinks properly supplied and accessible
Inspector notes: "OBSERVED NO PAPER TOWEL IN THE 1ST FLOOR LOUNGE AND 2ND FLOOR BAR LOUNGE. INFORMED PERSON IN CHARGE THAT PAPER TOWELS MUST BE AVAILABLE AT HAND SINKS AT ALL TIMES. FOOD HANDLER OBTAINED PAPER TOWEL FOR HAND SINK DURING TIME OF INSPECTION PRIORITY FOUNDATION VIOLATION #7-38-030(C). CITATION COMBINED WITH ABOVE VIOLATION
10
Adequate handwashing sinks properly supplied and accessible
Inspector notes: OBSERVED HANDSINK IN 1ST FLOOR LOUNGE AND 2ND FLOOR BAR LOUNGE HAND SOAP. INFORMED PERSON IN CHARGE THAT HAND SOAP MUST BE AVAILABLE AT HANDSINKS AT ALL TIMES. FOOD HANDLER OBTAINED HAND SOAP FOR HAND SINK DURING TIME OF INSPECTION. PRIORITY FOUNDATION VIOLATION #7-38-030(C). CITATION ISSUED.
10
Previous core violation corrected
Inspector notes: NOTED PREVIOUS CORE VIOLATION #58 NOT CORRECTED FROM REPORT #2589487 CONDUCTED ON 2/13/24: OBSERVED NO FOOD ALLERGEN TRAINING FOR FOOD MANAGER. MUST PROVIDE CERTIFICATES OF COMPLETION ON SITE AND MAINTAIN RECORDS. PRIORITY FOUNDATION VIOLATION #7-42-090. CITATION ISSUED.
60
Physical facilities installed, maintained & clean
Inspector notes: OBSERVED MISSING CEILINGS TILE PANELS AND WATER-STAINED CEILING TILES IN THE DISH AREA ON 5TH FLOOR DISH AND DRY STORAGE AREA ON THE 5TH FLOOR STORAGE AREA. INSTRUCTED TO REPAIR, REPLACE MISSING PANELS AND/OR REPLACE THE STAINED CEILING TILES.
55
Allergen training as required
Inspector notes: SEE VIOLATION# 60
58
45
Feb 13, 2024
Complaint
6 minor violations.
View 6 violations
In-use utensils: properly stored
Inspector notes: Spoons in-use kept in stagnate water at room temperature, Instructed to keep in clean dry container or under cold running water.
43
Adequate handwashing sinks properly supplied and accessible
Inspector notes: No hands washing signs in employees restrooms, instructed to provide.
10
Thermometers provided & accurate
Inspector notes: Missing thermometer noted in prep coolers at main kitchen. Instructed to provide.
36
Food & non-food contact surfaces cleanable, properly designed, constructed & used
Inspector notes: Broken gaskets at prep cooler next to pizza oven, instructed to replace.
47
Physical facilities installed, maintained & clean
Inspector notes: Insulation around cold lines in walk-in cooler in poor repair, instructed to repair and maintain.
55
Allergen training as required
Inspector notes: No Allergen training certificate for food service manager, instructed to obtain.
58
74
Feb 22, 2023
Complaint
2 major violations. 4 minor violations.
View 6 violations
Warewashing facilities: installed, maintained & used; test strips
Inspector notes: No temperature measuring devices for high temp dish washing machines. instructed to obtain. priority foundation violation 7-38-025.
48
Compliance with variance/specialized process/haccp
Inspector notes: Not conforming with approved HACCP plan, found several vacuum packaged TCS foods not dated 10 lbs of cooked beef, 10 lbs of vacuum packaged raw unfrozen fish held in walk-in cooler for more than 48hours, instructed manager to adhere to HACCP plan requirements. Priority foundation violation 7-38-005. 20 lbs discarded valued at $100.
29
Adequate handwashing sinks properly supplied and accessible
Inspector notes: Weak hot water pressure at several hand washi sinks, instructed to provide under city pressure.
10
Adequate handwashing sinks properly supplied and accessible
Inspector notes: No hands washing signs in employees restrooms, instructed to provide.
10
Food properly labeled; original container
Inspector notes: bulk food container not labeled ( salt, sugar... ) instructed to label and maintain.
37
Physical facilities installed, maintained & clean
Inspector notes: Damaged wall surfaces next to prep table at the upper level kitchen. instructed to provide a durable smooth surface.
55
67
Mar 1, 2022
Routine
2 major violations. 5 minor violations.
View 7 violations
Adequate handwashing sinks properly supplied and accessible
Inspector notes: Inadequate hands washing facilities, water temperature at all hand wash sinks at main kitchen 128f-130f.unable to wash hands, instructed manager to keep hand wash sinks temperature between 100-120f. priority foundation violation 7-38-030(C) during inspection violation was corrected.
10
Compliance with variance/specialized process/haccp
Inspector notes: Not conforming with approved HACCP plan, found several vacuum packaged chilled TCS foods not dated in walk-in cooler, instructed manager to adhere to HACCP plan requirements. Priority foundation violation 7-38-005.
29
Thermometers provided & accurate
Inspector notes: Inaccurate thermometer at prep cooler, instructed to provide good working ones.
36
Food properly labeled; original container
Inspector notes: bulk food container not labeled ( salt, sugar... ) instructed to label and maintain.
37
Personal cleanliness
Inspector notes: Food handler not wearing hair restraints, instructed to wear.
40
Physical facilities installed, maintained & clean
Inspector notes: several damaged and chipped walls noted in prep areas, instructed to provide and smooth durable surface that's easily cleanable.
55
Physical facilities installed, maintained & clean
Inspector notes: missing grout in dish room floor tiles, instructed to grout and maintain.
55
64
Feb 24, 2021
Routine
1 major violation. 5 minor violations.
View 6 violations
Warewashing facilities: installed, maintained & used; test strips
Inspector notes: OBSERVED HIGH TEMPERATURE DISH MACHINE ON SITE WITHOUT PROPER TESTING DEVICE. MUST PROVIDE AN IRREVERSIBLE TEMPERATURE MEASURING DEVICE (SUCH AS A WATERPROOF THERMOMETER OR HEAT STRIPS) TO ACCURATELY MEASURE THE UTENSIL SURFACE. PRIORITY FOUNDATION 7-38-005. NO CITATIION ISSUED
48
Food & non-food contact surfaces cleanable, properly designed, constructed & used
Inspector notes: OBSERVED DOOR IN DISREPAIR ON ICE MACHINE # 1 IN MAIN KITCHEN. MUST REPAIR AND MAINTAIN SAME. OBSERVED SEVERAL COOLERS OUT OF ORDER IN MAIN KITCHEN (OUT OF ORDER SIGNAGE POSTED). MUST REMOVE ANY EQUIPMENT NOT IN USE TO PREVENT PEST HARBORAGE.
47
Plumbing installed; proper backflow devices
Inspector notes: OBSERVED HOSE ATTACHED WITH DUCT TAPE ON BACKFLOW PREVENTION DEVICE IN KITCHEN NEAR HAND SINK/COFFEE MACHINES ON 3RD FLOOR. MUST HAVE BACKFLOW PREVENTION DEVICE REPAIRED. MUST MAINTAIN SAME.
51
Physical facilities installed, maintained & clean
Inspector notes: OBSERVED LOW GROUT IN FLOOR BETWEEN TILES OF FLOOR IN DISH AREA NEAR UTILITY SINK. MUST REPAIR. MUST MAKE FLOORS SMOOTH AND EASILY CLEANABLE. MUST MAINTAIN SAME.
55
All food employees have food handler training
Inspector notes: OBSERVED MANY EXPIRED FOOD HANDLERS CERTIFICATES. MUST PROVIDE CURRENT, VALID PROOF OF FOOD HANDLER TRAINING FOR ALL FOOD HANDLING EMPLOYEES.
57
Allergen training as required
Inspector notes: MUST PROVIDE PROOF OF ALLERGEN TRAINING FOR ALL FOOD SANITTION MANAGERS.
58
70
May 13, 2019
Routine
2 minor violations.
View 2 violations
Physical facilities installed, maintained & clean
Inspector notes: - MUST REPLACE MISSING CEILING TILES IN THE REAR FOOD PREP AREA. -
55
Adequate ventilation & lighting; designated areas used
Inspector notes: - MUST PROVIDE LIGHT SHIELDS OR SHATTERPROOF BULBS FOR THE LIGHTING IN THE 1ST FLOOR FOOD PREP AREAS. -
56
90
Jul 9, 2018
Routine
2 minor violations.
View 2 violations
Non-food/food contact surfaces clean
Inspector notes: OBSERVED DUST AND FOOD DEBRIS ON WALLS AND CEILING TILES AT PREP AREAS AND DISHWASH AREAS. INSTRUCTED MANAGER MUST CLEAN WALLS AND CEILING TILES.
49
Allergen training as required
Inspector notes: NO ALLERGEN CERTIFICATES ON PREMISES. INSTRUCTED THAT ALL CERTIFIED FOOD MANAGERS MUST HAVE ALLERGEN CERTIFCATES ON PREMISES.
58
90
Nov 16, 2017
Routine
5 minor violations.
View 5 violations
Food in original container, properly labeled: customer advisory posted as needed
Inspector notes: BULK-FOOD CONTAINER NOT LABELED (SALT) INSTRUCTED TO LABEL AND MAINTAIN.
30
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector notes: INSULATION COVERING IN WALK-IN COOLER PIPES IN POOR REPAIR, INSTRUCTED TO REPLACE.
32
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector notes: CHIPPED WALL NEXT TO PREP TABLE OF 5TH FLOOR KITCHEN, INSTRUCTED TO INSTALL A DURABLE SURFACE THAT'S EASILY CLEANABLE.
35
Toilet room doors self closing: dressing rooms with lockers provided: complete separation from living/sleeping quarters
Inspector notes: MISSING HANDS WASHING SIGNS IN EMPLOYEE WOMEN'S TOILET ROOM. INSTRUCTED TO INSTALL.
37
Appropriate method of handling of food (ice) hair restraints and clean apparel worn
Inspector notes: COOKS AND FOOD HANDLERS WITH BEARD NOT WEARING A BEARD RESTRAINTS, INSTRUCTED TO WEAR.
42
78
Jan 11, 2017
Routine
5 minor violations.
View 5 violations
Clean multi-use utensils and single service articles properly stored: no reuse of single service articles
Inspector notes: DISPOSABLE PLASTIC CUPS USED AS A SCOOP FOR BULK-FOOD CONTAINERS, INSTRUCTED TO USE PROPER SCOOPS.
31
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector notes: FOOD STRAINERS WITH LOOSE WIRES, INSTRUCTED TO USE SOUND UTENSILS.
32
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector notes: BOTTOM SHELF OF PREP COOLER IN MAIN KITCHEN WITH STANDING WATER, INSTRUCTED TO ELIMINATE.
33
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector notes: DAMAGED SECTIONS OF WALL BEHIND AND NEXT TO PREP TABLES IN MAIN KITCHEN, INSTRUCTED TO INSTALL A DERABLE COVER THAT'S EASILY CLEANED.
35
Appropriate method of handling of food (ice) hair restraints and clean apparel worn
Inspector notes: COOKS AND FOOD HANDLERS WITH BEARD NOT WEARING A BEARD RESTRAINTS, INSTRUCTED TO WEAR.
42
78
Feb 4, 2016
Routine
1 minor violation.
View 1 violation
Food (ice) dispensing utensils, wash cloths properly stored
Inspector notes: OBSERVED THE ICE SCOOP BEING STORED ON TOP OF THE ICE MACHINE. INSTRUCTED TO STORE ICE SCOOP IN A MANNER THAT PREVENTS CONTAMINATION OF THE SCOOP.
43
95
Oct 30, 2015
Reinspection
No violations found.
100
Oct 22, 2015
Routine
6 minor violations.
View 6 violations
Food protected during storage, preparation, display, service and transportation
Inspector notes: FOODS NOT PROTECTED FROM CONTAMINATION DURING STORAGE AND PREPARATION. OBSERVED SEVERAL FOOD ITEMS (BEEF, CHICKEN, PORK, SHRIMP STOCK AND SOUS VIDE ITEMS)STORED IN VACUUM PACKAGED PLASTIC IN WALK-IN FREEZER/COOLER ON 5TH AND 3RD FL. A VACUUM PACKAGING MACHINE ON PREMISES WITHOUT AN APPROVED HACCP PLAN FOR VACUUM PACKAGING. MACHINE WAS TAGGED AND ALSO 2 CIRCULATORS FOR SOUS VIDE MACHINE ONE IN USE AT MAIN KITCHEN AREA. MANAGER STATED THAT THE FOODS IN QUESTION WERE VACUUM PACKAGED ON THE PREMISES. MANAGER VOLUNTARILY DISCARDED APPROX. 36LBS OF VARIOUS FOOD ITEMS AND APPROX. 245LBS OF FROZEN FOOD ITEMS WERE TAGGED HELD FOR INSPECTION. TOTAL APPROX. VALUE $1500.00. SERIOUS VIOLATION 7-38-005(A).
16
No evidence of rodent or insect outer openings protected/rodent proofed, a written log shall be maintained available to the inspectors
Inspector notes: OBSERVED 30 SMALL FLYING INSECTS ON CEILING IN BANQUET KITCHEN AREA AND DISHROOM LEADING TO DISHWARE STORAGE AREA.
18
Outside garbage waste grease and storage area; clean, rodent proof, all containers covered
Inspector notes: OUTSIDE GARBAGE AREA NOT MAINTAINED WITH DEBRIS ON COMPACTOR AND GROUND AROUND IT. MUST CLEAN AND MAINTAIN. SERIOUS VIOLATION 7-38-020. NO CITATION ISSUED.
19
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector notes: CLEAN FLOOR IN BETWEEN AND BEHIND HEAVY EQUIPMENT AT COFFEE STATION OF FOOD DEBRIS TO PREVENT PEST HARBORAGE AND BREEDING.
34
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector notes: CLEAN FLOOR IN DISHWARE STORAGE AREA OF DEBRIS UNDER SHELVING, ALONG WALLBASE AND AT CORNERS.
34
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector notes: OBSERVED LEAK UNDER 3-COMP SINK AT PIPE IN DISH ROOM. MUST REPAIR.
38
74
Apr 23, 2014
Routine
4 minor violations.
View 4 violations
Hands washed and cleaned, good hygienic practices; no bare hand contact with ready-to-eat foods.
Inspector notes: OBSERVED FOOD HANDLER IN THE PREP AREA CHOPPING COOKED BACON EAT SOME OF THE BACON AND CONTINUED TO CHOP BACON. INSTRUCTED TO NOT EAT IN THE PREP AREA AND TO WASH HANDS AFTER EATING AND BEFORE HANDLING FOOD. CRITICAL VIOLATION 7-38-010(A)
6
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector notes: OBSERVED FLOOR UNDER OVENS ON THE COOK LINE WITH ACCUMULATED GREASE. INSTRUCTED TO CLEAN AND MAINTAIN FLOORS.
34
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector notes: OBSERVED WALLS THROUGHOUT DRY STORAGE AND THE KITCHEN/PREP AREA DAMAGED. INSTRUCTED TO REPAIR AND MAINTAIN WALLS.
35
Lighting: required minimum foot-candles of light provided, fixtures shielded
Inspector notes: OBSERVED A BLOWN LIGHT BULB IN THE PROTEIN WALK IN COOLER AND A MISSING LIGHT BULB IN THE PASTRY WALK IN FREEZER. INSTRUCTED TO PROVIDE AND MAINTAIN ADEQUATE LIGHTING.
36
82
Sep 4, 2013
Routine
3 minor violations.
View 3 violations
Outside garbage waste grease and storage area; clean, rodent proof, all containers covered
Inspector notes: FOUND OUTSIDE DUMPSTER AREAS NOT CLEAN. FOUND GARBAGE OVERFLOWING ONTO FLOORS. SERIOUS VIOLATION. CITATION ISSUED. 7-38-020.
19
Clean multi-use utensils and single service articles properly stored: no reuse of single service articles
Inspector notes: FOUND FOOD CONTAINERS NOT STORED PROPERLY. MUST STORE INVERTED.
31
Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored
Inspector notes: FOUND MOPS AND BROOMS NOT STORED PROPERLY.
41
86
Feb 14, 2012
License
2 minor violations.
View 2 violations
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector notes: The walls and ceilings shall be in good repair and easily cleaned. CHIPPED WALLS BEHIND DRY STORAGE SHELVES AND NEXT TO PREP TABLE, INSTRUCTED TO PROVIDE DURABLE SMOOTH SURFACE.
35
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector notes: Ventilation: All plumbing fixtures, such as toilets, sinks, washbasins, etc., must be adequately trapped, vented, and re-vented and properly connected to the sewer in accordance with the plumbing chapter of the Municipal Code of Chicago and the Rules and Regulations of the Board of Health. LEAKY PIPE UNDER HAND SINK, INSTRUCTED TO REPAIR AND MAINTAIN.
38
90
Frequently Asked Questions
When was Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service last inspected?
The most recent health inspection at Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service on file is from Jun 23, 2025. The public record contains 17 inspections in total.
What is the most common violation at Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service?
Across the inspection record, “adequate handwashing sinks properly supplied and accessible” has been cited seven times, more than any other issue at Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service.
Has Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service's inspection record improved over time?
Yes. Recent inspections at Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service have averaged around four violations per visit, down from roughly six earlier in the record.
What does a medium risk rating mean?
A medium risk rating at Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service means the most recent inspection turned up a handful of issues that the health department wrote up but did not classify as critical.
How often is Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service inspected?
Based on the inspection history on file, Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service is inspected roughly once per year on average.
Nearby Restaurants
Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service
11 E Walton St
Score: 100
— Low Risk
Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service
11 E Walton St
Score: 95
— Low Risk
Waldorf Astoria Chicago — Brasserie/ Pietisserie / Waldorf Room Service
11 E Walton St
Score: 100
— Low Risk