Caffe Nero
Last inspected: Jan 20, 2026
74
Score
Across the available record, Caffe Nero has 14 inspections on file, the first dated 2022. The newest entry in the record is dated Jan 20, 2026. Diners should read medium risk as a signal that some issues exist but aren't extreme.
The picture has gotten worse over the last few visits, with the average climbing from around three violations to closer to five violations.
Looking across the full record, “controlling pests” is the recurring theme, flagged 10 times.
That's lower than the typical Roxbury restaurant, which scores around 83. Nothing in the record is alarming, but there's room to improve.
14
Inspections
0
Critical latest
1
Major latest
4
Minor latest
Inspection History
Jan 20, 2026
Routine
1 major violation. 4 minor violations.
View 5 violations
Controlling pests (pf)
Inspector notes: There was evidence observed of rodent activity at the outside trash patio & the interior chemical closet. Provide a full pest report upon re-inspection. Upon re-inspection Rodent activity/captures were noted on the pest report provide additional pest service.
590.006/6-501.111-PF
Good repair and proper adjustment-equipment (c)
Inspector notes: Repair/replace the paper towel dispenser
590.004/4-501.11-C
Walls and ceilings attachments (c)
Inspector notes: Clean the interiors of the overhead light shields to remove evidence of dead insects.
590.006/6-201.17-C
(a) certified food protection manager (c)
Inspector notes: Provide & post a current certified food managers choke safe & allergen awareness certificates from a full time employee
590.002(C)/2-102.12-C
Cleaning floors dustless methods (c)
Inspector notes: Clean the interior floor of the chemical closet to remove evidence of mouse droppings.
590.006/6-501.13-C
74
Jan 5, 2026
Routine
3 major violations. 6 minor violations.
View 9 violations
Sanitizing solutions testing devices (pf)
Inspector notes: Provide a Quats test kit on site (test done using the inspectors test kit)
590.004/4-302.14-PF
Controlling pests (pf)
Inspector notes: There was evidence observed of rodent activity at the outside trash patio & the interior chemical closet. Provide a full pest report upon re-inspection.
590.006/6-501.111-PF
Temperature measuring devices manual and mechanical warewashing (pf)
Inspector notes: Provide an irreversilble temperature indicator for the high temp dish machine
590.004/4-302.13-PF
Food storage-preventing contamination from the premises (c)
Inspector notes: Items in the walkin freezer observed stored on the floor.Elevate all items at least 6 inches off the floor during storage
590.003/3-305.11-C
(a) certified food protection manager (c)
Inspector notes: Provide & post a current certified food managers choke safe & allergen awareness certificates from a full time employee
590.002(C)/2-102.12-C
Cleaning floors dustless methods (c)
Inspector notes: Clean the interior floor of the chemical closet to remove evidence of mouse droppings. Upper coffee counter--Clean the floor to remove spills.
590.006/6-501.13-C
Walls and ceilings attachments (c)
Inspector notes: Clean the interiors of the overhead light shields to remove evidence of dead insects.
590.006/6-201.17-C
Maintaining refuse areas and enclosures (c)
Inspector notes: Clean the outside trash patio to remove debris & clutter.
590.005/5-501.115-C
Good repair and proper adjustment-equipment (c)
Inspector notes: Repair/replace the paper towel dispenser
590.004/4-501.11-C
55
Dec 2, 2025
Routine
1 major violation.
View 1 violation
Controlling pests (pf)
Inspector notes: Rodent droppings observed in basement utility room. Clean to remove. Provide an updated pest report.
590.006/6-501.111-PF
90
Nov 10, 2025
Routine
2 major violations. 1 minor violation.
View 3 violations
Hand drying provision (pf)
Inspector notes: No paper towels in warewash area hand sink. Provide.
590.006/6-301.12-PF
Controlling pests (pf)
Inspector notes: Rodent droppings observed in basement utility room. Clean to remove. Provide an updated pest report.
590.006/6-501.111-PF
Removing dead or trapped birds insects rodents and other pest (c)
Inspector notes: Soiled snap trap in basement utility room. Remove.
590.006/6-501.112-C
78
May 19, 2025
Routine
1 major violation. 1 minor violation.
View 2 violations
Controlling pests (pf)
Inspector notes: Mice droppings observed in back utility room. Strong odor coming from utlity room. Provide updated pest reports.
590.006/6-501.111-PF
Repairing-premises structures attachments and fixtures-methods (c)
Inspector notes: Hole observed in wall in utility room. Repair as necessary.
590.006/6-501.11-C
86
Apr 28, 2025
Routine
2 major violations. 2 minor violations.
View 4 violations
Controlling pests (pf)
Inspector notes: Mice droppings observed in back utility room. Strong odor coming from utlity room. Provide updated pest reports.
590.006/6-501.111-PF
Cleaning agents and sanitizers availability (pf)
Inspector notes: Detegerent observed empty in high temperature dish machine. Provide.
590.004/4-303.11-PF
Repairing-premises structures attachments and fixtures-methods (c)
Inspector notes: Hole observed in wall in utility room. Repair as necessary.
590.006/6-501.11-C
(a) certified food protection manager (c)
Inspector notes: Current food protection manager certificate posted no longer works at location. Provide updated food protection manager certificate for a person who is at location.
590.002(C)/2-102.12-C
74
Feb 3, 2025
Routine
No violations found.
100
Dec 5, 2024
Routine
3 minor violations.
View 3 violations
System maintained in good repair (c)
Inspector notes: Observed no top to the cold water faucet. Repair the top of the cold water faucet to provide cold water.
590.005/5-205.15-C
Handwashing signage (c)
Inspector notes: No hand wash signage in the bathrooms. Provide signage in bathrooms.
590.006/6-301.14-C
Temperature measuring devices-functionality (c)
Inspector notes: No conspicuous thermometer inside the refrigerated displays case. Provide thermometer.
590.004/4-204.112-C
86
Jun 7, 2024
Routine
4 minor violations.
View 4 violations
(a) certified food protection manager (c)
Inspector notes: No certified food manager certificate on site. Provide.
590.002(C)/2-102.12-C
Handwashing signage (c)
Inspector notes: Provide hand wash only signage at front counter hand sink.
590.006/6-301.14-C
Temperature measuring devices-functionality (c)
Inspector notes: Display cooler thermometer observed damaged. Replace.
590.004/4-204.112-C
Food storage containers identified with common name of food (c)
Inspector notes: Bulk items of granola and other toppings observed unlabled. Provide labels.
590.003/3-302.12-C
82
Apr 21, 2023
Routine
1 critical violation. 3 major violations.
View 4 violations
(a)(2) and (b) time/temperature control for safety food hot and cold holding (p)
Inspector notes: Sandwiches and frittata in display case holding between 55-60F from morning. Discarded by PIC. Service cooler as needed to maintain proper temperature of 41F or below. Monitor temperature with hourly log. Discontinue cold holding in cooler if it does not maintain temperature.
590.003/3-501.16-P
Controlling pests (pf)
Inspector notes: Rat droppings in boiler room and storage rom off basement prep area. Clean and monitor for activity. Reviewed latest pest report.
590.006/6-501.111-PF
Prohibiting animals (pf)
Inspector notes: Customer with dog buying coffee. Only service animals allowed in food establishments.
590.006/6-501.115-PF
Food labels (pf)
Inspector notes: Chicken salad hard cooked eggs and yogurt parfaits for self-service in retail cooler without labels. Properly label all grab and go foods with ingredients use by etc. information
590.003/3-602.11-PF
64
Jan 13, 2023
Routine
2 major violations. 1 minor violation.
View 3 violations
Controlling pests (pf)
Inspector notes: Rat and mouse droppings in basement areas- dry storage compressor room boiler room women's bathroom. Clean and monitor for activity. Holes in ceiling above oven and in dry storage. Cover holes to prevent rodents from entering. Mop bucket filled with water. Empty bucket after mopping to avoid supplying water to rodents.
590.006/6-501.111-PF
Hand drying provision (pf)
Inspector notes: Hand sink at basement prep area out of towels. No prep at time of inspection. Corrected on site. Ensure hand sinks have soap and towels at all times.
590.006/6-301.12-PF
Nonfood contact surfaces (c)
Inspector notes: Front of refrigerated display case with food debris. Clean to avoid attracting pests.
590.004/4-602.13-C
78
Dec 20, 2022
Routine
1 major violation. 1 minor violation.
View 2 violations
Controlling pests (pf)
Inspector notes: Evidence of rodent activity throughout basement- rat droppings in women's restroom boiler room dry storage and mop closet. Provide detailed pest report and plan to eliminate rodents.
590.006/6-501.111-PF
Nonfood contact surfaces (c)
Inspector notes: Rat droppings in dry storage women's restroom mop closet and boiler room. Clean areas and monitor for activity
590.004/4-602.13-C
86
Dec 5, 2022
Routine
2 major violations. 4 minor violations.
View 6 violations
Temperature measuring devices-functionality (pf)
Inspector notes: Irreversible thermometer for dish machine not functioning. Replace battery or unit as needed.
590.004/4-204.112-PF
Controlling pests (pf)
Inspector notes: Evidence of rodent activity throughout basement- rat droppings in women's restroom boiler room dry storage and mop closet. Holes in walls of mop closet and women's restroom. Provide detailed pest report and plan to eliminate rodent prior to compliance inspection.
590.006/6-501.111-PF
System maintained in good repair (c)
Inspector notes: Slow drain at perp area hand sink. Repair as needed
590.005/5-205.15-C
Repairing-premises structures attachments and fixtures-methods (c)
Inspector notes: Holes in wall of mop closet and hole in women's restroom. Repair to prevent pests from accessing establishment.
590.006/6-501.11-C
Nonfood contact surfaces (c)
Inspector notes: Floor of walk-in cooler soiled. Rat droppings in dry storage women's restroom mop closet and boiler room. Clean areas and monitor for activity
590.004/4-602.13-C
Wiping cloths use limitation (c)
Inspector notes: Wiping cloths on counter without sanitizer bucket. Provide sanitizer bucket to store wiping cloths between uses to prevent cross contamination.
590.003/3-304.14-C
67
Sep 1, 2022
Routine
2 major violations. 3 minor violations.
View 5 violations
Food labels (pf)
Inspector notes: Packaged foods for retail self service without labels- over night oats chicken salad fruit cups. Discontinue offering packaged foods without labels.
590.003/3-602.11-PF
(a) equipment food-contact surfaces nonfood-contact surfaces and utensils (pf)
Inspector notes: Interior of ice machine with black mold-like substance. Clean and maintain to prevent contamination.
590.004/4-601.11-PF
Nonfood contact surfaces (c)
Inspector notes: Floor drain under prep sink soiled. Mouse dropping in boiler room. Clean and monitor for activity.
590.004/4-602.13-C
System maintained in good repair (c)
Inspector notes: Mop sink leaks. Consult plumber as needed to repair leak. Standing water may attract pests.
590.005/5-205.15-C
Repairing-premises structures attachments and fixtures-methods (c)
Inspector notes: Damaged and missing tiles in mop closet. Repair to prevent pests from entering premises.
590.006/6-501.11-C
70
Frequently Asked Questions
When was Caffe Nero last inspected?
The most recent health inspection at Caffe Nero on file is from Jan 20, 2026. The public record contains 14 inspections in total.
What is the most common violation at Caffe Nero?
Across the inspection record, “controlling pests” has been cited 10 times, more than any other issue at Caffe Nero.
How does Caffe Nero compare to other restaurants in Roxbury?
Caffe Nero most recently scored 74 out of 100, which is lower than the Roxbury average of 83.
Has Caffe Nero's inspection record improved over time?
No. Recent inspections at Caffe Nero have averaged around five violations per visit, up from roughly three earlier in the record.
What does a medium risk rating mean?
A medium risk rating at Caffe Nero means the most recent inspection turned up a handful of issues that the health department wrote up but did not classify as critical.
How often is Caffe Nero inspected?
Based on the inspection history on file, Caffe Nero is inspected around four times per year on average.
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