Caffe Nero
Last inspected: Feb 10, 2026
78
Score
The health department has logged 12 inspections at Caffe Nero, the earliest from 2022. The most recent report on file is from Feb 10, 2026. Diners can read the low risk label as a sign that recent inspections have gone well.
Violation counts have ticked up lately, averaging around five violations per visit versus roughly one violation earlier in the record.
Across the inspection history, “floors walls and ceilings-cleanability” is the issue that surfaces most often, recorded seven times.
Caffe Nero's latest score of 78 falls below the Jamaica Plain average of 83. Taken together, the history looks like that of a busy facility working through the usual inspection cycle.
12
Inspections
0
Critical latest
0
Major latest
5
Minor latest
Inspection History
Feb 10, 2026
Routine
5 minor violations.
View 5 violations
Food storage prohibited areas (c)
Inspector notes: Boxes/trays of foods observed being stored on the ground of the walk-in cooler/freezer. Discontinue and store all foods elevated a minimum of 6 inches off the ground.
590.003/3-305.12-C
Controlling pests (c)
Inspector notes: Evidence of fuit fly activity noted behond the servcie counter. Address and provide an up to date pest control report for the re-inspection.
590.006/6-501.111-C
Floors walls and ceilings-cleanability (c)
Inspector notes: Portion of flooring near the first floor dish machine appears to be damaged. Address and make any necessary repairs.
590.006/6-201.11-C
Nonfood-contact surfaces (c)
Inspector notes: Paper towel dispensor at the first basement hand sink not functioning properly. Repair/replace. Gasket around the door to the milk cooler damaged and not sealing properly. Address and make any necessary repairs.
590.004/4-202.16-C
Nonfood contact surfaces (c)
Inspector notes: Interior of the 2 door flip top basement cooler visibly soiled. Clean to remove. Fan cover to the walk-in cooler visibly soiled and with what appears to be dust. Clean to remove. Lower shelf of the front service sandwich cooler visibly soiled and with excess moisture. Address clean to remove and make any necessary repairs. Unit was functioning properly at the time of the visit.
590.004/4-602.13-C
78
Jan 28, 2026
Routine
2 major violations. 6 minor violations.
View 8 violations
(a) ceasing operations and reporting (pf)
Inspector notes: Imminent Health Hazard was present to the establishment not having any hot water within the business. Prior to the establishment re-opening a plumbers report is to be provided to isdhealth@boston.gov for review/furhter direction. If an after hours inspection is to be scheduled (617) 635-4500 is to be contacted to do so.
590.008/8-404.11-PF
Capacity-quantity and availability (pf)
Inspector notes: At the time of the inspeciton the establishment had no hot water available to properly wash hands equipment and perform other day to day operations. Address and make any necessary repairs and establishment is to provide a detailed plumbers report to isdhealth@boston.gov for review prior to re-opening.
590.005/5-103.11-PF
Food storage prohibited areas (c)
Inspector notes: Boxes/trays of foods observed being stored on the ground of the walk-in cooler/freezer. Discontinue and store all foods elevated a minimum of 6 inches off the ground.
590.003/3-305.12-C
System maintained in good repair (c)
Inspector notes: At the time of the inspection there was no hot water available at any sinks ie: hand 3 bay and preparation sinks. Plumber has been called and currently waiting on a timeline for repairs to be complete. At the time of the inspection the dish machine on the first floor was leaking. Address and make any necessary repairs. Basement 3 bay sink is to be used if dish machine is not fucntioning properly. Service call has been placed for all repairs to be made.
590.005/5-205.15-C
Nonfood contact surfaces (c)
Inspector notes: Interior of the 2 door flip top basement cooler visibly soiled. Clean to remove. Fan cover to the walk-in cooler visibly soiled and with what appears to be dust. Clean to remove. Lower shelf of the front service sandwiach cooler visibly soiled and with excess moisture. Address clean to remove and make any necessary repairs. Unit was functioning properly at the time of the visit.
590.004/4-602.13-C
Nonfood-contact surfaces (c)
Inspector notes: Paper towel dispensor at the first basement hand sink not functioning properly. Repair/replace. Gasket around the door to the milk cooler damaged and not sealing properly. Address and make any necessary repairs.
590.004/4-202.16-C
Controlling pests (c)
Inspector notes: Evidence of fuit fly activity noted behond the servcie counter. Address and provide an up to date pest control report for the re-inspection.
590.006/6-501.111-C
Floors walls and ceilings-cleanability (c)
Inspector notes: Portion of flooring near the first floor dish machine appears to be damaged. Address and make any necessary repairs.
590.006/6-201.11-C
61
Aug 15, 2025
Routine
1 major violation.
View 1 violation
Controlling pests (pf)
Inspector notes: PIC will need to address the complaint of rodents in the dining room. PIC at this time was able to give me a pest control report from May. Please email me the report from June and July please. PIC is aware of the complaint and has increased pest control to each week. Please send all reports to me so I can review them. The reports have notes on them from the inspector please be sure that you address the notes and have them removed on the next inspection. General cleaning under all seats and be sure any holes in the wall have been repaired. 8-5-25 Please continue with the pest inspections each week. We need to be sure the repairs that are noted are getting done and then removed from the report.
590.006/6-501.111-PF
90
Jul 21, 2025
Routine
1 major violation.
View 1 violation
Controlling pests (pf)
Inspector notes: PIC will need to address the complaint of rodents in the dining room. PIC at this time was able to give me a pest control report from May. Please email me the report from June and July please. PIC is aware of the complaint and has increased pest control to each week. Please send all reports to me so I can review them. The reports have notes on them from the inspector please be sure that you address the notes and have them removed on the next inspection. General cleaning under all seats and be sure any holes in the wall have been repaired.
590.006/6-501.111-PF
90
Jun 26, 2025
Routine
2 minor violations.
View 2 violations
Floors walls and ceilings-cleanability (c)
Inspector notes: As discussed please clean the walls and ceiling vent in the small dishwasher room off the front counter.
590.006/6-201.11-C
Nonfood-contact surfaces (c)
Inspector notes: Please clean in place equipment in the small didhwasher room off the frount counter. Organize shelves.
590.004/4-202.16-C
90
Jan 15, 2025
Routine
1 minor violation.
View 1 violation
Floors walls and ceilings-cleanability (c)
Inspector notes: PIC will need to clean the floor in the basement storage room The A/C vent above the ice machine The walls in the basement prep area.
590.006/6-201.11-C
95
Aug 26, 2024
Routine
2 major violations. 3 minor violations.
View 5 violations
Hand drying provision (pf)
Inspector notes: NO papertowles in the restroom. PIC corrected
590.006/6-301.12-PF
Using a handwashing sink-operation and maintenance (pf)
Inspector notes: Hand sink in small room with dishwasher was blocked with a box in the sink. PIC corrected and hand sink at front counet was beng used as a dump sink and cleaning out a blender.
590.005/5-205.11-PF
Nonfood-contact surfaces (c)
Inspector notes: Clean the interior of the single door frigerator in basement prep. Cabinets at fron counter. Splash guard next to the dishwasher.
590.004/4-202.16-C
Food storage-preventing contamination from the premises (c)
Inspector notes: PIC will need to review with staff not to store product on the floor in walk ins. Freezer had boxes on the floor.
590.003/3-305.11-C
Floors walls and ceilings-cleanability (c)
Inspector notes: Clean the floor under and behind equipment along the wall in basement prep around cabinets at front counter and under dishwasher. Clean wall behind the dishwasher and oven in basement. Clean floor in walk in.
590.006/6-201.11-C
70
Jun 28, 2024
Routine
3 major violations. 7 minor violations.
View 10 violations
Hand drying provision (pf)
Inspector notes: Hand sink in small room off the front counter did not have paper towles. Provide
590.006/6-301.12-PF
Temperature measuring devices manual and mechanical warewashing (pf)
Inspector notes: Measuring disk or thermal strips for the high temperature dishwasher could not be found.
590.004/4-302.13-PF
Sanitizing solutions testing devices (pf)
Inspector notes: At this time Staff could not find the testing strips for the three bay sink. Please review with staff and have sanitizer tested.
590.004/4-302.14-PF
Floors walls and ceilings-cleanability (c)
Inspector notes: PIC will need to clean the walls in the dishwasher/ ice machine room. The wall behind the oven in basement. The ceiling and A/C vent in basement. Clean the floor in the basement walk in freezer and small room off the front counter around dishwasher and ice machine
590.006/6-201.11-C
(a) certified food protection manager (c)
Inspector notes: At this time PIC did not know where the Food Safety Allergen certificate would be posted. Please print and post certificates on wall.
590.002(C)/2-102.12-C
Repairing-premises structures attachments and fixtures-methods (c)
Inspector notes: Small refrigerator at the front counter by the microwave will need to have the gasket replaced it falling off.
590.006/6-501.11-C
Nonfood-contact surfaces (c)
Inspector notes: PIC will need to clean.... Exterior of the oven. Interior of reach in refrigeration units at front counter. Water build up in the refrigerator with the sliding door at the front counter.
590.004/4-202.16-C
Good repair and proper adjustment-equipment (c)
Inspector notes: Plactic sliding door on the refrigerator at the front counter chipped. Please have replace.
590.004/4-501.11-C
Food storage-preventing contamination from the premises (c)
Inspector notes: Discontnue to store product on the fllor in the walk in freezer.
590.003/3-305.11-C
Light bulbs protective shielding (c)
Inspector notes: Light in small room off the front counter did not have a sheild or lights working.
590.006/6-202.11-C
52
Jan 3, 2024
Routine
3 major violations. 2 minor violations.
View 5 violations
Using a handwashing sink-operation and maintenance (pf)
Inspector notes: Hand sink in warewashing blocked hand sinks in basement prep blocked. Reviewed with PIC not to block hand sinks at any time.
590.005/5-205.11-PF
Hand drying provision (pf)
Inspector notes: No paper towels at hand sink at front counter or on of the two in the basement prep. PIC addressed.
590.006/6-301.12-PF
Capacity-quantity and availability (pf)
Inspector notes: At this time found sinks to not have hot water. PIC checked the water heater that was worked on last week and the lights blinking. Repair man was just down the street and came over to get water heater working. PIC will need to monitor this and close when location has no hot water. Hot water was working by the time I left.
590.005/5-103.11-PF
Floors walls and ceilings-cleanability (c)
Inspector notes: PIC will need to clean the floors in the basement and warewashing room. Clean the walls in ware washing and basement prep around sinks and hood system. Clean A/C and heat vents in the basement ceiling.
590.006/6-201.11-C
Ventilation hood systems filters (c)
Inspector notes: Hood in basement prep will need to be cleaned. It has an electric oven and I can see into the duct and its visibly dusty and dirty. Please clean both and check with BFD if a hood sticker will be needed.
590.004/4-202.18-C
67
Oct 24, 2023
Routine
1 critical violation. 3 major violations. 10 minor violations.
View 14 violations
(a)(2) and (b) time/temperature control for safety food hot and cold holding (p)
Inspector notes: Eggplant sandwich was 58 degrees./fritata 46 degrees Stored in case under 2 hours. Manager removed sandwiches from display case to walk in to get proper food temperture to 41 degrees or below.
590.003/3-501.16-P
Controlling pests (pf)
Inspector notes: Evidence of rodent activity in storage room. Provide a detailed IPM report from a licensed exterminator. Clean to remove and monitor.
590.006/6-501.111-PF
(a) equipment food-contact surfaces nonfood-contact surfaces and utensils (pf)
Inspector notes: Interior/exterior of ice machine heavily soiled with mold-like substance. Remove ice and shield inside to clean. Filters need to be cleaned on side of ice machine. Remove and clean. Interior/exterior of microwave upstairs on the line and downstairs in the prep room. Clean.
590.004/4-601.11-PF
Temperature measuring devices manual and mechanical warewashing (pf)
Inspector notes: No temperture measuring device for dishmachine. Provide an irreversible thermometer or 160 thermal strips.
590.004/4-302.13-PF
Walls and ceilings attachments (c)
Inspector notes: Clean walls and back splashes to remove heavy soil. Clean ceilings and hood to remove dust
590.006/6-201.17-C
Mechanical-ventilation (c)
Inspector notes: No ventilation in the employee bathroom downstairs. Repair
590.006/6-304.11-C
Intensity-lighting (c)
Inspector notes: Light bulbs are out in prep kitchen and employee bathroom. Replace light bulbs or repair fixtures.
590.006/6-303.11-C
Insect control devices design and installation (c)
Inspector notes: Discontinue use of residental fly traps. Provide commerical fly traps from licensed exterminator.
590.006/6-202.13-C
Light bulbs protective shielding (c)
Inspector notes: Light not properly shielded in the warewash area. Replace or repair
590.006/6-202.11-C
Surface characteristics-indoor areas (c)
Inspector notes: Clean floors under and around all shelving to remove heavy soils and debris.
590.006/6-101.11-C
Maintaining refuse areas and enclosures (c)
Inspector notes: Trash area was heavily soild. Clean grounds around trash barrels to remove debris.
590.005/5-501.115-C
(a) and (c) equipment utensils linens and single-service and single-use articles-storing (c)
Inspector notes: Bowls and pans were not inverted while stored on the racks. Properly store.
590.004/4-903.11-C
Nonfood contact surfaces (c)
Inspector notes: Interior/exterior of display case (front line) heavily soiled. Clean. Interior/exterior of reach in units (front line) and 2 door reach in (warewash) Observed stagnant water inside the display case on the bottom shelf. Clean to remove.
590.004/4-602.13-C
Good repair and proper adjustment-equipment (c)
Inspector notes: Gaskets not secure on the inside of the small refrigerator marked # 3. Remove and Repair.
590.004/4-501.11-C
39
Jan 3, 2023
Routine
1 critical violation. 1 major violation. 2 minor violations.
View 4 violations
(a)(2) and (b) time/temperature control for safety food hot and cold holding (p)
Inspector notes: Cold holding refrigeration unit (44F) at coffee station running a little high (milk 44F cream 46F) - Products should be maintained at 41F or below - lower unit temperature or repair.
590.003/3-501.16-P
Food labels (pf)
Inspector notes: Prepared food (chicken salad & Parfait) in self service area in plastic containers need ingredient and allergen labels - provide. Manager will pull items and provide labels.
590.003/3-602.11-PF
System maintained in good repair (c)
Inspector notes: The cold water faucet at handsink in left side of basement is spinning - Repair
590.005/5-205.15-C
Nonfood contact surfaces (c)
Inspector notes: Vents in upstairs dishroom and in basement prep area have dust accumulation - Clean to remove
590.004/4-602.13-C
70
Jun 10, 2022
Routine
1 minor violation.
View 1 violation
Nonfood-contact surfaces (c)
Inspector notes: The paint near the dishwasher is worn. Resurface to provide a smooth cleanable surface.
590.004/4-202.16-C
95
Frequently Asked Questions
When was Caffe Nero last inspected?
The most recent health inspection at Caffe Nero on file is from Feb 10, 2026. The public record contains 12 inspections in total.
What is the most common violation at Caffe Nero?
Across the inspection record, “floors walls and ceilings-cleanability” has been cited seven times, more than any other issue at Caffe Nero.
How does Caffe Nero compare to other restaurants in Jamaica Plain?
Caffe Nero most recently scored 78 out of 100, which is lower than the Jamaica Plain average of 83.
Has Caffe Nero's inspection record improved over time?
No. Recent inspections at Caffe Nero have averaged around five violations per visit, up from roughly one earlier in the record.
What does a low risk rating mean?
A low risk rating at Caffe Nero means inspectors found minimal or no significant issues at the most recent visit. Most facilities at this tier have a clean recent inspection report.
How often is Caffe Nero inspected?
Based on the inspection history on file, Caffe Nero is inspected around three times per year on average.
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